Keep getting error "Invalid username or password", what is my "username"

POST to this URL: https://hosted.datascopeapi.reuters.com/RestApi/v1/
with this body:
{
"Credentials": {
"Username": "trond.josevold",
"Password": "<pw>"
}
}
The respons is always:
{
"error": {
"message": "Invalid username or password"
}
}
Where can I find my "Username" ?
I do not understand what I am doing wrong ?
Can you help ?

Find more posts tagged with

authentication

dss

dss-rest-api

datascope-select

Accepted answers

zoya faberov

Hello @trond.josevold,

Are you are Datascope Select customer? Then when you have purchased the product you were assigned the credentials username and password, that were conveyed to you. If you have lost or forgotten the password, please go to Datascope and click "forgotten password" link, next follow the outlined password recovery procedure.

If you are not a Datascope customer, reference your TR account team to learn more or submit your inquiry to TR Sales and you will be contacted with the detailed infomration on the product.

All comments

zoya faberov

Hello @trond.josevold,

If you are not a Datascope customer, reference your TR account team to learn more or submit your inquiry to TR Sales and you will be contacted with the detailed infomration on the product.

Christiaan Meihsl

@trond.josevold, the DSS "username" is usually a 5 or 6 digit number, which you should have received from your account manager when you purchased the product.

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