Discover Refinitiv
MyRefinitiv Refinitiv Perspectives Careers
Created with Sketch.
All APIs Questions & Answers  Register |  Login
Ask a question
  • Questions
  • Tags
  • Badges
  • Unanswered
Search:
  • Home /
  • Side by Side Integration API /
avatar image
Question by petr.doubek · Sep 06, 2018 at 10:09 AM · sessionhandshakesxs

Handshake failed: "Forbidden: No session"

I'm following the Side by Side Integration API Quick Start.

  • I have Eikon running, I'm logged in
  • I have generated app key, with "Side by Side API" type
  • ping was successful
  • but the handshake request:
{
    "command": "handshake", 
    "productId": "xxx",
    "appKey": "yyy"
}

fails with 403 status and message "Forbidden: No session". Eikon shows no prompt.

Any idea what am I doing wrong?

Thanks!

People who like this

0 Show 0
Comment
10 |1500 characters needed characters left characters exceeded
▼
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Viewable by all users

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

2 Replies

  • Sort: 
avatar image
REFINITIV
Best Answer
Answer by nick.zincone.1 · Sep 06, 2018 at 10:31 AM

Hi @petr.doubek,

I just went through the process and discovered that the instructions didn't mention to ensure JSON is selected as the format of the text. For example, ensure the following is selected:

Let us know if this helps.

thanks.


ahs.png (8.3 KiB)
Comment

People who like this

0 Show 0 · Share
10 |1500 characters needed characters left characters exceeded
▼
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Viewable by all users

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

avatar image
Answer by petr.doubek · Sep 06, 2018 at 10:42 AM

Thanks, that was it! Actually it is mentioned ("Ensure raw data is selected with JSON"), I overlooked it as it isn't in bold font as the other options that have to be set :-)

One change I had to make to the message: ProductId -> productId

Comment

People who like this

0 Show 1 · Share
10 |1500 characters needed characters left characters exceeded
▼
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Viewable by all users

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

avatar image
REFINITIV
nick.zincone.1 ♦♦ · Sep 06, 2018 at 10:44 AM 0
Share

Hi @petr.doubek,

I also overlooked this. However, I updated the quick start so it was a little more obvious.

Watch this question

Add to watch list
Add to your watch list to receive emailed updates for this question. Too many emails? Change your settings >
7 People are following this question.

Related Questions

Error 404 using SxS API.

Eikon Desktop and Proxy API running simultaneously with SxS

SxS API connection fails

How long does sessionToken valid ?

Documentation inconsistent, Cannot POST /sxs/v1

  • Feedback
  • Copyright
  • Cookie Policy
  • Privacy Statement
  • Terms of Use
  • Careers
  • Anonymous
  • Sign in
  • Create
  • Ask a question
  • Spaces
  • Alpha
  • App Studio
  • Block Chain
  • Bot Platform
  • Calais
  • Connected Risk APIs
  • DSS
  • Data Fusion
  • Data Model Discovery
  • Datastream
  • Eikon COM
  • Eikon Data APIs
  • Elektron
    • EMA
    • ETA
    • WebSocket API
  • Legal One
  • Messenger Bot
  • Messenger Side by Side
  • ONESOURCE
    • Indirect Tax
  • Open PermID
    • Entity Search
  • Org ID
  • PAM
    • PAM - Logging
  • ProView
  • ProView Internal
  • Product Insight
  • Project Tracking
  • Refinitiv Data Platform
    • Refinitiv Data Platform Libraries
  • Rose's Space
  • Screening
    • Qual-ID API
    • Screening Deployed
    • Screening Online
    • World-Check One
    • World-Check One Zero Footprint
  • Side by Side Integration API
  • TR Knowledge Graph
  • TREP APIs
    • CAT
    • DACS Station
    • Open DACS
    • RFA
    • UPA
  • TREP Infrastructure
  • TRIT
  • TRKD
  • TRTH
  • Thomson One Smart
  • Transactions
    • REDI API
  • Velocity Analytics
  • Wealth Management Web Services
  • World-Check Data File
  • Explore
  • Tags
  • Questions
  • Badges