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h.k avatar image
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Broken Eikon connection

Hello,

I am using Eikon on Excel to retrieve historical data for 500 instruments. When I build the formula, I have a continuous "retrieving..." and then a broken Eikon connection. Finally, Excel crashes with the error message attached capture2.png.

Thank you for your help.

Best regards

eikoneikon-com-api
capture2.png (12.0 KiB)
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veerapath.rungruengrayubkul avatar image   veerapath.rungruengrayubkul

The case: 07426505 has been raised for this issue, but the case has been closed because of no client's reply.

veerapath.rungruengrayubkul avatar image   veerapath.rungruengrayubkul

Hi @hanen.krichene,

Did you have a chance to contact Refinitiv Helpdesk as advised?

Please let us know the status of issue?

Thanks

zoya faberov avatar image   zoya faberov

Hello @h.k,

Please be informed that a reply has been verified as correct in answering the question, and has been marked as such.

Thanks,

-AHS

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Zhenya Kovalyov avatar image
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@hanen.krichene I would suggest raising this issue with your local Refinitiv support desk, as your issue does not relate to the use of any of the APIs.

You can do it by going to Help > Contact Us menu on Eikon.

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