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pinzhang.wang avatar image
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REDI desktop stuck when I trying to stream position out

Recently , we are developing the program to extract information from REDI API. I am using the sample code given on the github. But my redi plus terminal always get stuck when I ran the code.

Could you help me find someone have a better knowledge about this issue?

I attached the link for the code I used. https://github.com/Refinitiv-API-Samples/Example.REDI.CSharp.Examples/tree/master/REDIConsolePositions

redi-apiredis
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veerapath.rungruengrayubkul avatar image   veerapath.rungruengrayubkul

@pinzhang.wang

Hi,

Thank you for your participation in the forum.

Are any of the replies below satisfactory in resolving your query?

If yes please click the 'Accept' text next to the most appropriate reply. This will guide all community members who have a similar question.

Otherwise please post again offering further insight into your question.

Thanks,

AHS

Jirapongse avatar image   Jirapongse

@pinzhang.wang

Hi,

Please be informed that a reply has been verified as correct in answering the question, and has been marked as such.

Thanks,

AHS

3 Answers

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zoya faberov avatar image
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It was determined, with @pinzhang.wang 's help, that the behavior, that was observed from time to time, was most likely caused by pressing insert on command shell that was running REDIConsolePositions example, and effectively stopping the example from dispatching updates, and causing the freeze on REDIPlus desktop.

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zoya faberov avatar image
32.2k ●40 ●11 ●20

Hello @pinzhang.wang,

Not able to reproduce this.

In order for us to understand what you are seeing, we will need to reproduce it, let us start by collecting more info.

Please provide any info that is relevant for us to try to reproduce, including but not limited to:

  • Version of REDIPlus (are you on the latest update), OS
  • What do you see on the console window when this happens
  • Are you able to go into C:\Users\u8005173\AppData\Local\REDI Tech\Logs\Aug 15 2019\YOURUSER and review if any errors were reported either in REDIOleDB log or REDIManaged log, except for IPlanet errors, these you can disregard at present.
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pinzhang.wang avatar image pinzhang.wang

I am not what I found is the right or not.

Version: 9.61.36.36

I didn't see any error on the console window.

errors I found are here:

ERROR-2019-08-15 10:16:58,747-[RT.Openfin.Infrastructure.Services.CookieService] - Failed to set Cookie Name: iPlanetDirectoryPro Value: AQIC5wM2LY4Sfcyh48bT7qQI81cgsjqx43qV8KTyy4VevMo%3D%40AAJTSQACMTAAAlNLABM2MTA1NTY1MTkyOTgyMjIxNjMwAAJTMQACMjc%3D%23;Path=/;Domain=.cpc.hdc.reuint.com;Expires=Tue, 02-Sep-2087 12:30:58 GMT
ERROR-2019-08-15 10:16:58,747-[RT.Openfin.Infrastructure.Services.CookieService] - ERROR CODE: 87
ERROR-2019-08-15 10:16:58,747-[RT.Openfin.Infrastructure.Services.CookieService] - Failed to set Cookie Name: iPlanetDirectoryPro Value: AQIC5wM2LY4Sfcyh48bT7qQI81cgsjqx43qV8KTyy4VevMo%3D%40AAJTSQACMTAAAlNLABM2MTA1NTY1MTkyOTgyMjIxNjMwAAJTMQACMjc%3D%23;Path=/;Domain=.cpc.ntc.reuint.com;Expires=Tue, 02-Sep-2087 12:30:58 GMT
ERROR-2019-08-15 10:16:58,747-[RT.Openfin.Infrastructure.Services.CookieService] - ERROR CODE: 87
ERROR-2019-08-15 10:16:58,747-[RT.Openfin.Infrastructure.Services.CookieService] - Failed to set

Upvotes
zoya faberov avatar image
32.2k ●40 ●11 ●20

It was determined, with @pinzhang.wang 's help, that the behavior, that was observed from time to time, was most likely caused by pressing insert on command shell that was running REDIConsolePositions example, and effectively stopping the example from dispatching updates, and causing the freeze on REDIPlus desktop.

icon clock
10 |1500

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

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