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We have a problem with the prices of one value, it was detected that Reuters sent an incorrect price for the value KAV.L (GB00BF0VMV24)

We have a problem with the prices of one value, it was detected that Reuters sent an incorrect price for the value KAV.L (GB00BF0VMV24) It has been updated by scrip by hand.

we have been analyzing the Logs of the feed received by Reuters in the last days for the London market and we have detected a message received on September 18 at 8:35 p.m. where, for the symbol KAV.L it was sent information related to another London value. Specifically of the value AVST.L (AVAST - GB00BDD85M81).
The KAV.L value is priced at approximately 1.9 and, the AVST.L value is priced at approximately 380. It agrees that the incorrect price received for KAV.L, and that caused the incident, was 386.

For the London market, requests are made every 3 minutes during the session, and then we show you the message received with the wrong price and also the previous and subsequent messages that were correct. Comment that the message that we copied is not received as is from Reuters, but Siffeed captures the response and assembles a text string with all the information concatenating the FID (Reuters number that identifies the type of data) and the value of the parameter. Each FID-value pair is separated with the character "|":

Day 2019-09-18
Petition made at 8:32 p.m. for RIC KAV.L
Reuters response with correct prices:


1709=LSE|728=KAV.L|1=44|2=115|3="AVAST"|6=386.0|7=386.0|8=386.6|9=386.6|10=386.6|11=5.0|12=388.0|13=380.0|14=�|15=GBp|18=15:35:3|19=380.8|21=381.0|22=350.0|28=" "|30=800|32=2833498|34=16.1400|35=1.9449|36=23.6059|38=11/10/2019|39=12/9/2019|53= v|55=1|56=1.312|60=386.0|61=386.4|71=7.4100|77=2668|78="BDD85M8"|79=17/9/2019|90=399.4|91=272.05|94=399.400|95=247.600|100=1090.97676|104=STK|117=XD |131= |136=386.20|178=1045276|187=2710|198=1|259=113|270=AP|276=386.40|277=386.70|278=387.00|279=386.60|343="A"|347="A"|379=15:35:3|380=x1M |393=386.0|728="AVST.L"|800="0#.STMM"|869=SDL|875=18/9/2019|955=5000|956=385.028|975="U"|976="A"|977="A"|978="A"|979="A"|985=2510894|995="2193736826191764"|996=386.0|997=388.0|998=380.0|1000="ClsPrc"|1003="STMM"|1004=EMS |1021=204366|1028=18/9/2019|1030=386.0|1031=1045276|1032=385.197|1033=322604|1034=88.615|1035="F25T"|1036="XLON"|1037="Auc"|1054="Crest"|1055=ISN|1056="GB00BDD85M81"|1067=15:35:3|1068="U"|1071= 14|1072= 15|1073= 14|1074= 15|1075=15M.Yr.H|1076=15M.Yr.L|1080=8374|1343=385.2|1422= 15|1465=381.0|2160=10/5/2018|2381=GBP|3183="SETS"|3263=1852|3264=CLS|3265=399.400|3266=247.600|3372=386.0|3399=620|3400=140|3401=371|3402=2|3404=385.028|3422="149496"|3432=1|3448=23/8/2019|3450=20/12/2018|3580=18/9/2019|3655="GB00BDD85M81"|3694="AVST"|3756="BDD85M8"|3841="F25T"|3842="STMM"|3852="c"|3853=56103434|3854=56103434|3855=59400208|3859=215323|3868=380.8|3869=385.2|3870=386.0|3871=2841|3872=3060|3873=1045276|3874=385.197|3875=2510894|3876=322604|3877=380.8|3878=380.0|3879=388.0|3880=3.79735|3881=9077|3882=17/9/2019|3885=386.0|3900="2193736826191764"|3912=386.0|3913=1045276|4109=3.86011|4147=59400208|4150=59400208|4174=0|4238="ORD"|4396=MON|4465="U"|4466="A"|4467="A"|4468="A"|4469="A"|4756="1"|5290=88.615|5304=18/9/2019|5357=1885|6258=25206343|6259=35201405|6260=25253897|6376="AVST.LO"|6377=15:35:3|6401=12477|6413="AVSTl.TRE"|6480=".[SPSLSEGTP01L1"|6518=I|6581=1045276|6582=9223|6589="XLON"|6614=N |6615=NH|6618=16/8/2019|6619=8:16:33|6762=18/9/2019|6771=18/9/2019|6830=18/9/2019|6842=204365|6843=42430|6881=10000|6914=44|6915=5000|6921=1|7052=2624|7597=123.78768|7871=387.95|7872=380.312|8163=10|8311="AVST.L"|8451="C"|8493="XLON"|8515="TM_46"|8519="XLON"|8568="STMM"|8582="46-------J----"|8634="DE"|8643="591159144586788928"|8644="61442415445262400"|8647="c"|8745="72057594038077432"|8927=C |8975= Y |9065=62891073|9248=16/8/2019|9302=18/9/2019|9918=0|9919=5|10323=35781200|11690="C"|11691="1"|11818="3.04"|11842="SHRS"|11860="XOFF"|12223="AVAST/PAR VTG FPD 0.01"|12779=DYN|12780=CLR |12781= |12822=SCHED |12840=N |13024=NO |13041=VN_DVC |13416=SHARE|13432=AU |13444=STA |13492=DYN |13588=GBP|14213=17:12:37|14214=15:35:3|14215=15:6:42|14216=7:0:38|14250=8:20:0|14257=8:16:33|14258=15:35:3|14263=16:30:0|14264=16:30:0|14265=16:30:0|14266=15:35:3|14270=16:30:0|14272=17:28:11|14291=17:12:37|14307=9:46:41|14308=7:0:53|14312=17:28:12|14319=8:16:33|14320=8:20:0|14323=15:35:3|14327=16:30:0|32482=2510894|32560=967189076.00000|32691=3651700|32694=403476536.0|32741=1090976759.08768|32743=2833498|16=18/9/2019 15:35:3|18=18/9/2019 15:35:3|3386=18/9/2019 16:30:0|1025=18/9/2019 16:30:0|6762=18/9/2019 15:35:3|6377=18/9/2019 15:35:3

Day 2019-09-18
Petition made at 8:35 p.m. for RIC KAV.L
Reuters response with NO correct prices:
1709=LSE|728=KAV.L|1=44|2=115|3="AVAST"|6=386.0|7=386.0|8=386.6|9=386.6|10=386.6|11=5.0|12=388.0|13=380.0|14=�|15=GBp|18=15:35:3|19=380.8|21=381.0|22=350.0|28=" "|30=800|32=2833498|34=16.1400|35=1.9449|36=23.6059|38=11/10/2019|39=12/9/2019|53= v|55=1|56=1.312|60=386.0|61=386.4|71=7.4100|77=2668|78="BDD85M8"|79=17/9/2019|90=399.4|91=272.05|94=399.400|95=247.600|100=1090.97676|104=STK|117=XD |131= |136=386.20|178=1045276|187=2710|198=1|259=113|270=AP|276=386.40|277=386.70|278=387.00|279=386.60|343="A"|347="A"|379=15:35:3|380=x1M |393=386.0|728="AVST.L"|800="0#.STMM"|869=SDL|875=18/9/2019|955=5000|956=385.028|975="U"|976="A"|977="A"|978="A"|979="A"|985=2510894|995="2193736826191764"|996=386.0|997=388.0|998=380.0|1000="ClsPrc"|1003="STMM"|1004=EMS |1021=204366|1028=18/9/2019|1030=386.0|1031=1045276|1032=385.197|1033=322604|1034=88.615|1035="F25T"|1036="XLON"|1037="Auc"|1054="Crest"|1055=ISN|1056="GB00BDD85M81"|1067=15:35:3|1068="U"|1071= 14|1072= 15|1073= 14|1074= 15|1075=15M.Yr.H|1076=15M.Yr.L|1080=8374|1343=385.2|1422= 15|1465=381.0|2160=10/5/2018|2381=GBP|3183="SETS"|3263=1852|3264=CLS|3265=399.400|3266=247.600|3372=386.0|3399=620|3400=140|3401=371|3402=2|3404=385.028|3422="149496"|3432=1|3448=23/8/2019|3450=20/12/2018|3580=18/9/2019|3655="GB00BDD85M81"|3694="AVST"|3756="BDD85M8"|3841="F25T"|3842="STMM"|3852="c"|3853=56103434|3854=56103434|3855=59400208|3859=215323|3868=380.8|3869=385.2|3870=386.0|3871=2841|3872=3060|3873=1045276|3874=385.197|3875=2510894|3876=322604|3877=380.8|3878=380.0|3879=388.0|3880=3.79735|3881=9077|3882=17/9/2019|3885=386.0|3900="2193736826191764"|3912=386.0|3913=1045276|4109=3.86011|4147=59400208|4150=59400208|4174=0|4238="ORD"|4396=MON|4465="U"|4466="A"|4467="A"|4468="A"|4469="A"|4756="1"|5290=88.615|5304=18/9/2019|5357=1885|6258=25206343|6259=35201405|6260=25253897|6376="AVST.LO"|6377=15:35:3|6401=12477|6413="AVSTl.TRE"|6480=".[SPSLSEGTP01L1"|6518=I|6581=1045276|6582=9223|6589="XLON"|6614=N |6615=NH|6618=16/8/2019|6619=8:16:33|6762=18/9/2019|6771=18/9/2019|6830=18/9/2019|6842=204365|6843=42430|6881=10000|6914=44|6915=5000|6921=1|7052=2624|7597=123.78768|7871=387.95|7872=380.312|8163=10|8311="AVST.L"|8451="C"|8493="XLON"|8515="TM_46"|8519="XLON"|8568="STMM"|8582="46-------J----"|8634="DE"|8643="591159144586788928"|8644="61442415445262400"|8647="c"|8745="72057594038077432"|8927=C |8975= Y |9065=62891073|9248=16/8/2019|9302=18/9/2019|9918=0|9919=5|10323=35781200|11690="C"|11691="1"|11818="3.04"|11842="SHRS"|11860="XOFF"|12223="AVAST/PAR VTG FPD 0.01"|12779=DYN|12780=CLR |12781= |12822=SCHED |12840=N |13024=NO |13041=VN_DVC |13416=SHARE|13432=AU |13444=STA |13492=DYN |13588=GBP|14213=17:12:37|14214=15:35:3|14215=15:6:42|14216=7:0:38|14250=8:20:0|14257=8:16:33|14258=15:35:3|14263=16:30:0|14264=16:30:0|14265=16:30:0|14266=15:35:3|14270=16:30:0|14272=17:28:11|14291=17:12:37|14307=9:46:41|14308=7:0:53|14312=17:28:12|14319=8:16:33|14320=8:20:0|14323=15:35:3|14327=16:30:0|32482=2510894|32560=967189076.00000|32691=3651700|32694=403476536.0|32741=1090976759.08768|32743=2833498|16=18/9/2019 15:35:3|18=18/9/2019 15:35:3|3386=18/9/2019 16:30:0|1025=18/9/2019 16:30:0|6762=18/9/2019 15:35:3|6377=18/9/2019 15:35:3
Day 2019-09-18
Petition made at 8:38 p.m. for RIC KAV.L
Reuters response with correct prices:
1709=LSE|728=KAV.L|1=44|2=115|3="KAVANGO RESOUR"|6=1.66|11=0.000|14=�|15=GBp|18=8:42:54|19=1.60|21=1.60|28="YYYY"|29=7:4:43|32=119943|34=-0.3100|53= v|55=1|56=0.000|60=1.50|61=1.70|77=1|78="BF0VMV2"|79=17/9/2019|90=3.90|91=3.60|94=5.200|95=1.400|100=0.19911|104=STK|131= |136=1.60|178=119943|187=1|198=1|259=113|277=1.750|278=1.700|279=1.600|343="C"|347="C"|379=8:42:54|380=x1M |728="KAV.L"|800="0#.SSX3"|869=SDL|875=18/9/2019|955=30000|956=1.660|975="R"|996=1.60|1000="ClsPrc"|1003="SSX3"|1004=EMS |1021=955617|1028=18/9/2019|1033=119943|1034=0.000|1035="SQSL"|1036="XLON"|1037=" "|1054="Crest"|1055=ISN|1056="GB00BF0VMV24"|1067=8:42:54|1068="R"|1071= 14|1072= 14|1073= 15|1074= 15|1075=15M.Yr.H|1076=15M.Yr.L|1080=8372|1422= 14|1465=1.60|2160=31/7/2018|2381=GBp|3183="SETSqx"|3263=3531|3264=CLS|3265=5.200|3266=1.400|3372=1.60|3404=1.660|3422="150002"|3432=1|3448=3/6/2019|3450=25/1/2019|3580=18/9/2019|3655="GB00BF0VMV24"|3694="KAV"|3756="BF0VMV2"|3841="SQSL"|3842="SSX3"|3852="c"|3853=31374328|3854=31374328|3855=57430629|3859=75427|3876=119943|3877=1.66|3878=1.66|3879=1.66|3900="3002149438079040"|4109=1.66|4147=57430629|4150=57430629|4174=0|4238="ORD"|4396=MON|4465="R"|5290=0.000|5304=18/9/2019|5357=1885|6258=25200444|6376="KAV.LO"|6377=15:35:17|6401=12477|6413="KAVl.TRE"|6480=".[SPSLSEGTP01L1"|6518=I|6582=119943|6589="XLON"|6614=N |6615=NH|6618=31/7/2018|6619=9:46:22|6762=18/9/2019|6842=75427|6881=10000|6914=1|6915=30000|6921=1|7597=0.19911|7871=1.66|7872=1.66|8163=0|8311="KAV.L"|8493="XLON"|8515="TM_43"|8519="XLON"|8568="SSX3"|8582="45-------P----"|8634="DE"|8643="3002149438079040"|8647="c"|8745="72057594038077938"|8927=C |8975= Y |9065=31374328|9248=31/7/2018|9302=18/9/2019|9918=0|9919=10|10323=1341795|11691="1"|11818="3.04"|11842="SHRS"|12223="KAVO RESO/PAR VTG FPD 0.001"|12779=DYN|12780=NCLR |12781=I|12822=SCHED |12840=N |13024=YES |13041= |13416=SHARE|13432=RX |13444=STA |13492=DYN |14215=8:42:56|14216=8:42:56|14250=15:35:0|14257=9:46:22|14258=15:35:17|14263=15:57:10|14264=15:57:10|14265=15:57:10|14266=8:42:54|14270=16:30:1|14272=8:42:54|14312=8:42:56|14319=9:46:22|14320=15:35:0|14323=15:35:17|14327=16:30:1|32691=119943|32694=199105.38|32741=199105.38|32743=119943|16=18/9/2019 8:42:54|18=18/9/2019 8:42:54|3386=18/9/2019 15:57:10|1025=18/9/2019 15:57:10|6762=18/9/2019 15:35:17|6377=18/9/2019 15:35:17

We have marked in yellow the symbol that shows that it is always the same, the name of the value where you can see that in the 20:35 h message it appears the name of AVAST, and the fields related to the price (FID 6), and other fields related to the maximum, minimum price, etc. Also indicate that messages with the price of 1.66 (correct price) Siffeed discards them because they are Off-Book transactions and should not be taken into account. But the message with the wrong price was received as an Automatic Trade and processed as it was a valid message.


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Hello @Sismercados,

The discrepancy in content that you have reported observing was fully verified both with Refinitiv content experts against Refinitiv tick history and with exchange content experts.

The discrepancy was not confirmed.

The evidence appears to point at a programmatic issue on your side. Suggest long-running tests and code verification as the tried and true approach to pinpoint it.

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Hello @Sismercados,

It looks like you have a question on our content, in that you suspect that the content you are seeing is incorrect.

The developers that participate in this Refinitiv API forum will not be able to help you with this type of question.

The moderators of this forum are API experts, knowledgeable on Refinitiv APIs.

You need a content expert to look into this. The best and most efficient way for our customers to get content questions answered is to submit them to our Content Helpdesk by selecting "I need help with content" and in your case, "content is incorrect". Please do so when you have content questions in the future.

In this case, I have submitted a content support inquiry on your behalf, the support case number is 08042635, we will keep you informed of the findings.

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upon checking on the ric <KAV.L> on our internal tool last Sept. 18, the value that we have for FID 6 (LAST) is 1.66 which is the correct value.

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Thanks for you answer Remiel.

Yes, it seems the correct value along all day sept 18.
But if you read in Depth my original message, yoy can see that, just this day at 8:35 pm, the value sent was not correct .

¿could we have any explanation about it??

Thanks in advanced.

Day 2019-09-18
Petition made at 8:35 p.m. for RIC KAV.L
Reuters response with NO correct prices:
1709=LSE|728=KAV.L|1=44|2=115|3="AVAST"|6=386.0|7=386.0|8=386.6|9=386.6|10=386.6|11=5.0|12=388.0|13=380.0|14=�|15=GBp|18=15:35:3|19=380.8|21=381.0|22=350.0|28=" "|30=800|32=2833498|34=16.1400|35=1.9449|36=23.6059|38=11/10/2019|39=12/9/2019|53= v|55=1|56=1.312|60=386.0|61=386.4|71=7.4100|77=2668|78="BDD85M8"|79=17/9/2019|90=399.4|91=272.05|94=399.400|95=247.600|100=1090.97676|104=STK|117=XD |131= |136=386.20|178=1045276|187=2710|198=1|259=113|270=AP|276=386.40|277=386.70|278=387.00|279=386.60|343="A"|347="A"|379=15:35:3|380=x1M

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Thanks Remiel.


I try describe the information required:


*specific time stamp à Day 2019-09-18
Petition made at 8:35 p.m. for RIC KAV.L
Reuters response with NO correct prices

time zone à Spain. UTC/GMT +1 hora


*incorrect value that you received à 1709=LSE|728=KAV.L|1=44|2=115|3="AVAST"|6=386.0| The incorrect value is 366 instead 1.66: 1709=LSE|728=KAV.L|1=44|2=115|3="KAVANGO RESOUR"|6=1.66|


Regards and thanks.


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