DNS are not resolving ip behind DDirect name select.datascopeapi.extranet.reuters.biz correct, server will not be able to use internet/*.com.

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Question by lukasz.ossowski · Nov 21, 2019 at 09:40 AM · dss dss rest api rest api

DNS are not resolving ip behind DDirect name select.datascopeapi.extranet.reuters.biz correct, server will not be able to use internet/*.com.

Can you verify select.datascopeapi.extranet.reuters.biz/RestApi/v1 are correct and what DDirect ip are behind select.datascopeapi.extranet.reuters.biz ?

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Answer 1 · 2019-11-22T13:11:17Z

REFINITIV

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Answer by gareth.teage · Nov 22, 2019 at 01:11 PM

@lukasz.ossowski Hi Lukasz, a quick question does client site have a private line installed from us to it? In order to use Delivery Direct (private line) the infrastructure needs to be there. Have you checked the DS Connections pdf? DS_Product_Access_FactSheetv3-0-2019510-.pdf

ds-product-access-factsheetv3-0-2019510.pdf (159.6 KiB)

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DNS are not resolving ip behind DDirect name select.datascopeapi.extranet.reuters.biz correct, server will not be able to use internet/*.com.

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