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Susan Genoray avatar image
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I got the error message “The record could not be found”

When I subscribed an item, I got “The record could not be found” and I did not receive data. Any ideas of this message?

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pimchaya.wongrukun01 avatar image
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You should contact the data support team to find the correct RIC which can provide the data you require.

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susana.chang avatar image
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This error message usually means that the RIC symbol used in the request does not exist (invalid RIC). Try to subscribe to a very common RIC that you know is valid (as a test), like IBM.N

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Susan Genoray avatar image Susan Genoray

How to get the valid RIC?