I got the error message “The record could not be found”

Susan Genoray Contributor

February 2016 in RFA

When I subscribed an item, I got “The record could not be found” and I did not receive data. Any ideas of this message?

Tagged:

• trep
• rfa
• rfa-api

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Best Answer

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  pimchaya.wongrukun01 LSEG

  February 2016 Answer ✓

  You should contact the data support team to find
  the correct RIC which can provide the data you require.

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Answers

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  susana.chang LSEG

  February 2016

  This error message usually means that the RIC symbol used in the request does not exist (invalid RIC). Try to subscribe to a very common RIC that you know is valid (as a test), like IBM.N

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  Susan Genoray Contributor

  February 2016

  https://community.developers.refinitiv.com/discussion/comment/5957#Comment_5957

  How to get the valid RIC?

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