I got the error message “The record could not be found”

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Question by Susan Genoray · Feb 16, 2016 at 12:57 AM · RFAJ

I got the error message “The record could not be found”

When I subscribed an item, I got “The record could not be found” and I did not receive data. Any ideas of this message?

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Answer 1 · 2016-02-16T23:09:01Z

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Answer by Pimchaya.Wongrukun · Feb 16, 2016 at 11:09 PM

You should contact the data support team to find the correct RIC which can provide the data you require.

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Answer 2 · 2016-02-16T09:47:54Z

REFINITIV

Answer by susana.chang · Feb 16, 2016 at 09:47 AM

This error message usually means that the RIC symbol used in the request does not exist (invalid RIC). Try to subscribe to a very common RIC that you know is valid (as a test), like IBM.N

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Susan Genoray · Feb 16, 2016 at 10:20 PM 0

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How to get the valid RIC?

I got the error message “The record could not be found”

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