I used the ‘JobGetActive’ but it returned an empty list (which I screenshotted the json), however there were a number of jobs queued up for execution (another screenshot I sent). Am I able to cancel those type of queued up jobs?
Have advised as below
To delete a job, as you have correctly followed the process of getting active jobs and then delete the job id.
Active Jobs can be requested by issuing the following request.
For REST API, the job cancellation can be request by issuing a delete to the monitor URL.
DELETE https://hosted.datascopeapi.thomsonreuters.com/restapi/v1/Extractions/ExtractRawResult(ExtractionId='<job Id>')
If the jobs are completed you will not find when you run GET active command.
But clients to delete all Queued up jobs.
I cannot replicate the "queued" job status in my account. However, you can ask the client try the GetAll endpoint to get jobs in all status including "queue" job, and then try if they can cancel the queued job.