We are connecting into SFC API for real time market data but since last Thursday (10-March) our process is reporting a stale service indicator and any market data requests made just sit pending connection.
This has been resolved thanks - problem was with one of the ADHs, restarting it resolved the issue.
Hi @graeme.george,
Is your application written using SFC API, or are you connecting into a middleware which is written using SFC?
You can check ADS logs to get more information about the status of the service and any disconnection reason.
If you are reworking on the application, then I would strongly recommend a recent fully supported API like Refinitiv Realtime SDK. It is available in C++ and Java.
Hello @graeme.george ,
As there were no changes to the application, I would try to determine if the issue can be with infra/connectivity/permissions.
Where there any changes? Your organization's market data/network admin/group would be a good contact to verify any of these changes that could be of significance.
If there were no changes:
Have you tested with rmdstestclient before, the operations test client that is part of Infra Tools package? Can it be run from the same machine where SFC consumer is running, against the same infra to verify connectivity,
Or a simple consumer example that came with SDK, does it connect, you see updates on a single RIC?
Our initial though was this might be an infrastructure/connectivity issue as the application hasnt change a number of years and been running without issue.
We have checked with our ITS Netowrking team and confirmed not network changes on our side. We were trying to get someone in Refinitiv support to help us diagnose the issue and see if there were any changes/issues on the Refinitiv side but just got sent to this developer portal.
The application was developed a number of years ago before I joined the company, we arent looking to rework it. Just to diagnose why we are no longer receiving market data from Refinitiv. Not sure how the application was built but we do not have access to and ADS logs ... so unable to use these to diagnose the issue.
We have confirmed not application changes and not infra/network changes on our side. So the assumption was something had happened on the Refinitiv end... but we have no access to your systems to check/review. Which is why we reached out to support.
