We are connecting into SFC API for real time market data but since last Thursday (10-March) our process is reporting a stale service indicator and any market data requests made just sit pending connection.
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SFC API not connecting
Hello @graeme.george
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Thanks,
AHS
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This has been resolved thanks - problem was with one of the ADHs, restarting it resolved the issue.
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Hi @graeme.george,
Is your application written using SFC API, or are you connecting into a middleware which is written using SFC?
You can check ADS logs to get more information about the status of the service and any disconnection reason.
If you are reworking on the application, then I would strongly recommend a recent fully supported API like Refinitiv Realtime SDK. It is available in C++ and Java.
Hi Gupreet, thanks for you speedy response.
The application was developed a number of years ago before I joined the company, we arent looking to rework it. Just to diagnose why we are no longer receiving market data from Refinitiv. Not sure how the application was built but we do not have access to and ADS logs ... so unable to use these to diagnose the issue.
We have confirmed not application changes and not infra/network changes on our side. So the assumption was something had happened on the Refinitiv end... but we have no access to your systems to check/review. Which is why we reached out to support.
Hi
@graeme.george,
I recommend that you contact your market data administrator to check if ADS is ok and has not lost the connection to headend. If you need more help, please contact your Refinitiv account manager, who can help create a service ticket, if needed.
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Hello @graeme.george ,
As there were no changes to the application, I would try to determine if the issue can be with infra/connectivity/permissions.
Where there any changes? Your organization's market data/network admin/group would be a good contact to verify any of these changes that could be of significance.
If there were no changes:
Have you tested with rmdstestclient before, the operations test client that is part of Infra Tools package? Can it be run from the same machine where SFC consumer is running, against the same infra to verify connectivity,
Or a simple consumer example that came with SDK, does it connect, you see updates on a single RIC?
Hi Zoya, thanks for your speedy response.
Our initial though was this might be an infrastructure/connectivity issue as the application hasnt change a number of years and been running without issue.
We have checked with our ITS Netowrking team and confirmed not network changes on our side. We were trying to get someone in Refinitiv support to help us diagnose the issue and see if there were any changes/issues on the Refinitiv side but just got sent to this developer portal.
In my understanding, if you state that your issue is with API, you are very likely to be directed to dev portal's forums, and this appears to be what happened.
Is your infra deployed and maintained by the local market data group, or is it hosted and maintained by Refinitiv? If you are to require more help on the infra side, such as review the infra logs, this will differ accordingly.
The test with tmdstestclient and simple example consumer should be relevant in either case and give you the information that you require to understand the issue.
Your organization is a Premium Developer Support customer, right? If you are not a named premium support user, but would like more in depth help via premium support channel on this issue, you may wish to contact one of your organization's premium support users to initiate via this channel.
