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qhumeid avatar image
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CODEBOOK App doesn't open: 500 Internal Server Error

Hi,

I'm was running my code on the CODEBOOK app just fine yesterday. I tried to open CODEBOOK today and it gives me a blank screen with the following message: "500 Internal Server Error".


Any advice on how to resolve this?


Thank you

codebookerror-500
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Shadab Hussain avatar image   Shadab Hussain

Hi @qhumeid,

Thank you for your participation in the forum. Is the reply below satisfactory in resolving your query?

If so please can you click the 'Accept' text next to the appropriate reply? This will guide all community members who have a similar question.


Thanks,

AHS

Shadab Hussain avatar image   Shadab Hussain

Hi @qhumeid,

Please be informed that a reply has been verified as correct in answering the question, and has been marked as such.


Thanks,

AHS

1 Answer

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raksina.samasiri avatar image
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Hi @qhumeid

I tried to access the Codebook app on both Refinitiv Workspace and Eikon and cannot reproduce the issue. Could you please check if an error still persists?

If so, please raise a ticket to the support team via MyRefinitiv, select Refinitiv Product and Content > The product does not work as expected (under Product)

(as this forum is more for programming-type queries, rather than product queries)

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