question

Upvote
Accepted
ebeste avatar image
18 ●1 ●1 ●3

Refinitive Excel add in is different

Hi the Refinitiv comunity,


this might be a stupid question but anyway. I wanted to use my excel add in today and once I oppened excel it was no longer there. Therefore I got it from the appstore (dont know it I got the right verion). But now it looks really different and I dont know how to access data anymore. Did I do anything wrong? and if not is there a guid how to use this "new" version.

Thats how it looks now:

1651758165977.png

And it used to look like this (just that I could also get data from datastram):

1651758356506.png



Greeting


Erik

refinitiv-dataplatform-eikonexcel
1651758165977.png (21.3 KiB)
1651758356506.png (91.5 KiB)
icon clock
10 |1500

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

zoya faberov avatar image   zoya faberov

Hello @ebeste ,

Thank you for your participation in the forum.

Is the reply below satisfactory in resolving your query?

If yes, please click the 'Accept' text next to the appropriate reply. This will guide all community members who have a similar question. Otherwise please post again offering further insight into your question.

Thanks,

-AHS

5 Answers

· Write an Answer
Upvotes
Accepted
zoya faberov avatar image
32.2k ●40 ●11 ●20

Hello @ebeste ,

This developers forum can be of most benefit to you with questions on how to use Refinitiv API.

Refintiiv Eikon support will be best able to help with Eikon desktop issues, including Eikon Excel plugin installation and usage. Please contact Eikon support directly, by opening a support case at Refinitiv Helpdesk Online -> Product -> Eikon

if you unable to proceed, please let us know and will open a case on your behalf?

icon clock
10 |1500

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Upvotes
raksina.samasiri avatar image
14.2k ●30 ●5 ●10

hi @ebeste ,

In the start menu, could you try searching for 'Eikon' then looking for 'Refinitiv Eikon - Microsoft Excel'

1651758984538.png

From there, you will be able to see the tab 'Refinitiv Eikon'

1651759103836.png

To enable 'Refintiiv Eikon Datastream', after logging in to Refinitiv Eikon add-in, you can click on 'Add-Ons' then click Enable the 'Datastream' app (the screenshot is provided in the comment


1651758984538.png (37.2 KiB)
1651759103836.png (37.7 KiB)
icon clock
10 |1500

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

raksina.samasiri avatar image raksina.samasiri

1651759360873.png

Plus, the Refinitiv 365 add-in is the new version of Refinitiv's Excel add-in, to raise any questions regarding the product, you can contact the Eikon support team directly via MyRefinitiv.

1651759360873.png (74.7 KiB)
georgecambridge001 avatar image georgecambridge001 raksina.samasiri
Hello @raksina.samasiri @zoya faberov @ebeste

I am facing the same issue on Mac. How can I display this version of excel add-in? Mac doesn't have start menu.

Upvotes
ebeste avatar image
18 ●1 ●1 ●3

@raksina.samasiri I found it but now excel loads the addin since 10 min and ideas?

1651760251339.png


1651760251339.png (7.4 KiB)
icon clock
10 |1500

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Upvotes
ebeste avatar image
18 ●1 ●1 ●3

Thanks to all of you by the way really nice of you to help out I also contacted the support now

icon clock
10 |1500

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Ruben avatar image Ruben
Hi @ebeste; have you found a solution to your issue? I'm running into the same here.
Upvotes
Ruben avatar image
1 ●0 ●0 ●2

This question is not, by any means, stupid! I am genuinely frustrated with the situation I'm facing. I have both Refinitiv Workspace and Eikon installed on my computer, and I'm trying to use the Eikon Excel plugin instead of Workspace because, believe it or not, the data source and API fields are different! Can you imagine the inconvenience? It's far from ideal, and what makes it even worse is that I cannot access the Eikon Excel plugin if Workspace is installed. It's absolutely infuriating! On top of that, finding relevant documentation is an arduous task. Hopefully this gives a glimpse of my frustration now.

icon clock
10 |1500

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.