Refinitive Excel add in is different

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Question by ebeste · May 05 at 01:46 PM · refinitiv-dataplatform-eikon excel

Refinitive Excel add in is different

Hi the Refinitiv comunity,

this might be a stupid question but anyway. I wanted to use my excel add in today and once I oppened excel it was no longer there. Therefore I got it from the appstore (dont know it I got the right verion). But now it looks really different and I dont know how to access data anymore. Did I do anything wrong? and if not is there a guid how to use this "new" version.

Thats how it looks now:

And it used to look like this (just that I could also get data from datastram):

Greeting

Erik

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Answer 1 · 2022-05-05T13:56:24Z

REFINITIV

Best Answer

Answer by zoya faberov · May 05 at 01:56 PM

Hello @ebeste ,

This developers forum can be of most benefit to you with questions on how to use Refinitiv API.

Refintiiv Eikon support will be best able to help with Eikon desktop issues, including Eikon Excel plugin installation and usage. Please contact Eikon support directly, by opening a support case at Refinitiv Helpdesk Online -> Product -> Eikon

if you unable to proceed, please let us know and will open a case on your behalf?

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Answer 2 · 2022-05-05T14:01:07Z

REFINITIV

Answer by raksina.samasiri · May 05 at 02:01 PM

hi @ebeste ,

In the start menu, could you try searching for 'Eikon' then looking for 'Refinitiv Eikon - Microsoft Excel'

From there, you will be able to see the tab 'Refinitiv Eikon'

To enable 'Refintiiv Eikon Datastream', after logging in to Refinitiv Eikon add-in, you can click on 'Add-Ons' then click Enable the 'Datastream' app (the screenshot is provided in the comment

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REFINITIV

raksina.samasiri ♦♦ · May 05 at 02:04 PM 0

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Plus, the Refinitiv 365 add-in is the new version of Refinitiv's Excel add-in, to raise any questions regarding the product, you can contact the Eikon support team directly via MyRefinitiv.

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Answer 3 · 2022-05-05T14:17:43Z

Answer by ebeste · May 05 at 02:17 PM

@raksina.samasiri I found it but now excel loads the addin since 10 min and ideas?

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Answer 4 · 2022-05-05T14:18:17Z

Answer by ebeste · May 05 at 02:18 PM

Thanks to all of you by the way really nice of you to help out I also contacted the support now

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Refinitive Excel add in is different

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