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Accepted
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World Check One API Time Out issue

Hi,

We recently integrated with WC1 on our pilot account and ran a remediation app on certain records to create cases in WC1 call some other endpoints.

90% of the requests time out on our remediation app. Please note that our remediation app has a loading and waiting time of 5min before timing out:

ContactId

Comment


0FE96D9C-7F26-4A71-9AB3-CACC08B5F3D3

TimeOut

EnableOngoingScreening

15CFDE37-E65C-4BA5-AFAE-72BA2147C097

TimeOut

EnableOngoingScreening

1A99E830-CB65-4453-BA55-3703C23C71D2

Processed


22303B64-0C8D-4B4D-B67D-71B40A7D714F

TimeOut

RetrieveCaseStatuses

239F427E-6B10-4182-A7DB-0DE58AEE3E5E

TimeOut

EnableOngoingScreening

24FD8509-A734-4A1C-B7F2-EA881358252C

TimeOut

EnableOngoingScreening

2985669A-D0CC-42D5-A711-6E08E1A3A057

TimeOut

RetrieveMediaCheckResults

3019B3C4-125C-EC11-8F8F-000D3A2BC97D

TimeOut

ScreeningRequest

34EBA32A-5378-463C-9857-E249D11FBB8B

TimeOut

EnableOngoingScreening

3AA86AB2-AA8D-EC11-B400-000D3A26C016

TimeOut

RetrieveCaseStatuses

40C11240-1BB1-4441-8327-36E7B62C1FAB

TimeOut

EnableOngoingScreening

41820011-7BC0-408E-AF9E-EF704397B166

Processed


49C30AB2-63FB-47ED-B0E9-56B7C66DC985

TimeOut

EnableOngoingScreening

4EBB0716-35F9-4A36-A012-1C577B28C3CC

Processed


5AA1820B-C073-EC11-8943-000D3AAE171F

TimeOut

RetrieveCaseStatuses

5F154E8E-FB79-4C2D-B090-A205BF20B26C

TimeOut

EnableOngoingScreening

5FA815FD-B174-EC11-8943-000D3AAE171F

Processed


7ABFF54D-7A09-47FA-8F6F-005B63DFE508

TimeOut

EnableOngoingScreening

819A934F-0473-48E0-B260-35B517FD799C

TimeOut

EnableOngoingScreening

9055BE9E-B20F-44DF-9F38-9ADFEC8D25F0

TimeOut

RetrieveCaseResults

90D75959-DFE6-4B6B-BE9B-64C97AE2293F

TimeOut

EnableOngoingScreening

A1D8A5C1-2420-4859-9902-F3BB998A056F

TimeOut

EnableOngoingScreening

A59A8DD5-7897-4B9E-837B-400B380F665D

TimeOut

EnableOngoingScreening

D1ACF8AD-2398-4418-8124-B35FEF756DC4

Processed


D632DE06-A57D-42E1-AAD1-43C42FFB64BF

TimeOut

EnableOngoingScreening

DAD77916-2437-49FA-991B-DA290BA9AC2A

TimeOut

RetrieveMediaCheckResults

F53F80FD-6D36-461A-AA67-ABB93C10B887

TimeOut

EnableOngoingScreening

F725ACAE-955E-462B-A0E1-38B8329915A7

TimeOut

EnableOngoingScreening

FB9F5384-9D1D-43DB-A6DC-C5CE6D7A3353

TimeOut

EnableOngoingScreening


Can someone from support please contact us directly so that we can set up a call to screen share and determine why the API is failing to process our requests?


Thanks

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1 Answer

Upvotes
Accepted
471 2 2 3

Hi @Gideon.Basson, thank you for reaching out to us.
Apologies for the inconvenience this has caused you. Customer support has let us know they are looking into your issue now and should be reaching out shortly.

Thanks,

Judith

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