World Check One API Time Out issue

Hi,

We recently integrated with WC1 on our pilot account and ran a remediation app on certain records to create cases in WC1 call some other endpoints.

90% of the requests time out on our remediation app. Please note that our remediation app has a loading and waiting time of 5min before timing out:

ContactId

Comment

0FE96D9C-7F26-4A71-9AB3-CACC08B5F3D3

TimeOut

EnableOngoingScreening

15CFDE37-E65C-4BA5-AFAE-72BA2147C097

TimeOut

EnableOngoingScreening

1A99E830-CB65-4453-BA55-3703C23C71D2

Processed

22303B64-0C8D-4B4D-B67D-71B40A7D714F

TimeOut

RetrieveCaseStatuses

239F427E-6B10-4182-A7DB-0DE58AEE3E5E

TimeOut

EnableOngoingScreening

24FD8509-A734-4A1C-B7F2-EA881358252C

TimeOut

EnableOngoingScreening

2985669A-D0CC-42D5-A711-6E08E1A3A057

TimeOut

RetrieveMediaCheckResults

3019B3C4-125C-EC11-8F8F-000D3A2BC97D

TimeOut

ScreeningRequest

34EBA32A-5378-463C-9857-E249D11FBB8B

TimeOut

EnableOngoingScreening

3AA86AB2-AA8D-EC11-B400-000D3A26C016

TimeOut

RetrieveCaseStatuses

40C11240-1BB1-4441-8327-36E7B62C1FAB

TimeOut

EnableOngoingScreening

41820011-7BC0-408E-AF9E-EF704397B166

Processed

49C30AB2-63FB-47ED-B0E9-56B7C66DC985

TimeOut

EnableOngoingScreening

4EBB0716-35F9-4A36-A012-1C577B28C3CC

Processed

5AA1820B-C073-EC11-8943-000D3AAE171F

TimeOut

RetrieveCaseStatuses

5F154E8E-FB79-4C2D-B090-A205BF20B26C

TimeOut

EnableOngoingScreening

5FA815FD-B174-EC11-8943-000D3AAE171F

Processed

7ABFF54D-7A09-47FA-8F6F-005B63DFE508

TimeOut

EnableOngoingScreening

819A934F-0473-48E0-B260-35B517FD799C

TimeOut

EnableOngoingScreening

9055BE9E-B20F-44DF-9F38-9ADFEC8D25F0

TimeOut

RetrieveCaseResults

90D75959-DFE6-4B6B-BE9B-64C97AE2293F

TimeOut

EnableOngoingScreening

A1D8A5C1-2420-4859-9902-F3BB998A056F

TimeOut

EnableOngoingScreening

A59A8DD5-7897-4B9E-837B-400B380F665D

TimeOut

EnableOngoingScreening

D1ACF8AD-2398-4418-8124-B35FEF756DC4

Processed

D632DE06-A57D-42E1-AAD1-43C42FFB64BF

TimeOut

EnableOngoingScreening

DAD77916-2437-49FA-991B-DA290BA9AC2A

TimeOut

RetrieveMediaCheckResults

F53F80FD-6D36-461A-AA67-ABB93C10B887

TimeOut

EnableOngoingScreening

F725ACAE-955E-462B-A0E1-38B8329915A7

TimeOut

EnableOngoingScreening

FB9F5384-9D1D-43DB-A6DC-C5CE6D7A3353

TimeOut

EnableOngoingScreening

Can someone from support please contact us directly so that we can set up a call to screen share and determine why the API is failing to process our requests?

Thanks