For a deeper look into our World Check One API, look into:
World Check One API Time Out issue
Hi,
We recently integrated with WC1 on our pilot account and ran a remediation app on certain records to create cases in WC1 call some other endpoints.
90% of the requests time out on our remediation app. Please note that our remediation app has a loading and waiting time of 5min before timing out:
ContactId
Comment
0FE96D9C-7F26-4A71-9AB3-CACC08B5F3D3
TimeOut
EnableOngoingScreening
15CFDE37-E65C-4BA5-AFAE-72BA2147C097
TimeOut
EnableOngoingScreening
1A99E830-CB65-4453-BA55-3703C23C71D2
Processed
22303B64-0C8D-4B4D-B67D-71B40A7D714F
TimeOut
RetrieveCaseStatuses
239F427E-6B10-4182-A7DB-0DE58AEE3E5E
TimeOut
EnableOngoingScreening
24FD8509-A734-4A1C-B7F2-EA881358252C
TimeOut
EnableOngoingScreening
2985669A-D0CC-42D5-A711-6E08E1A3A057
TimeOut
RetrieveMediaCheckResults
3019B3C4-125C-EC11-8F8F-000D3A2BC97D
TimeOut
ScreeningRequest
34EBA32A-5378-463C-9857-E249D11FBB8B
TimeOut
EnableOngoingScreening
3AA86AB2-AA8D-EC11-B400-000D3A26C016
TimeOut
RetrieveCaseStatuses
40C11240-1BB1-4441-8327-36E7B62C1FAB
TimeOut
EnableOngoingScreening
41820011-7BC0-408E-AF9E-EF704397B166
Processed
49C30AB2-63FB-47ED-B0E9-56B7C66DC985
TimeOut
EnableOngoingScreening
4EBB0716-35F9-4A36-A012-1C577B28C3CC
Processed
5AA1820B-C073-EC11-8943-000D3AAE171F
TimeOut
RetrieveCaseStatuses
5F154E8E-FB79-4C2D-B090-A205BF20B26C
TimeOut
EnableOngoingScreening
5FA815FD-B174-EC11-8943-000D3AAE171F
Processed
7ABFF54D-7A09-47FA-8F6F-005B63DFE508
TimeOut
EnableOngoingScreening
819A934F-0473-48E0-B260-35B517FD799C
TimeOut
EnableOngoingScreening
9055BE9E-B20F-44DF-9F38-9ADFEC8D25F0
TimeOut
RetrieveCaseResults
90D75959-DFE6-4B6B-BE9B-64C97AE2293F
TimeOut
EnableOngoingScreening
A1D8A5C1-2420-4859-9902-F3BB998A056F
TimeOut
EnableOngoingScreening
A59A8DD5-7897-4B9E-837B-400B380F665D
TimeOut
EnableOngoingScreening
D1ACF8AD-2398-4418-8124-B35FEF756DC4
Processed
D632DE06-A57D-42E1-AAD1-43C42FFB64BF
TimeOut
EnableOngoingScreening
DAD77916-2437-49FA-991B-DA290BA9AC2A
TimeOut
RetrieveMediaCheckResults
F53F80FD-6D36-461A-AA67-ABB93C10B887
TimeOut
EnableOngoingScreening
F725ACAE-955E-462B-A0E1-38B8329915A7
TimeOut
EnableOngoingScreening
FB9F5384-9D1D-43DB-A6DC-C5CE6D7A3353
TimeOut
EnableOngoingScreening
Can someone from support please contact us directly so that we can set up a call to screen share and determine why the API is failing to process our requests?
Thanks
Hi @Gideon.Basson, thank you for reaching out to us.
Apologies for the inconvenience this has caused you. Customer support has let us know they are looking into your issue now and should be reaching out shortly.
Thanks,
Judith