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Job failed with status: "ERROR: Job reported as Failed by data source"

Hello,

We tried to download historical market data for futures on gold. The job failed with following notes:

Extraction Services Version 16.1.1.44122 (28df5d170c4b), Built Aug  9 2022 21:02:27
User ID: 9032595
Extraction ID: 2000000456520128
Correlation ID: CiD/9032595/0x0831ab7562b33c17/GUI/EXT.2000000456520128
Schedule: 2022.10.05 09.21.42 (ID = 0x0831ab7562b33c17)
Input List (120 items): GC (ID = 0x0831b15d90a33c63) Created: 2022.10.05 09:20:58 Last Modified: 2022.10.05 09:21:24
Report Template (5 fields): 2000-2022 (ID = 0x08314cd3a3133bb8) Created: 2022.10.04 11:02:23 Last Modified: 2022.10.05 08:34:19
Schedule dispatched via message queue (0x0831ab7562c33c17), Data source identifier (0230C6331C094D828795727CACE1C054)
Schedule Time: 2022.10.05 09:21:55
Processing started at 2022.10.05 09:21:45
Processing failed at 2022.10.06 00:12:27
Extraction finished at 2022.10.06 00:12:27 UTC, with servers: tmc71akwabn01
Historical Instrument <RIC,GCF0> expanded to 1 RIC: GCF0.
Historical Instrument <RIC,GCF1> expanded to 1 RIC: GCF1.
Historical Instrument <RIC,GCF2> expanded to 1 RIC: GCF2.
Historical Instrument <RIC,GCF3> expanded to 1 RIC: GCF3.
Historical Instrument <RIC,GCF4> expanded to 1 RIC: GCF4.
Historical Instrument <RIC,GCF5> expanded to 1 RIC: GCF5.
Historical Instrument <RIC,GCF6> expanded to 1 RIC: GCF6.
Historical Instrument <RIC,GCF7> expanded to 1 RIC: GCF7.
Historical Instrument <RIC,GCF8> expanded to 1 RIC: GCF8.
Historical Instrument <RIC,GCF9> expanded to 1 RIC: GCF9.
Historical Instrument <RIC,GCG0> expanded to 1 RIC: GCG0.
Historical Instrument <RIC,GCG1> expanded to 1 RIC: GCG1.
Historical Instrument <RIC,GCG2> expanded to 1 RIC: GCG2.
Instrument <RIC,GCG3> expanded to 1 RIC: GCG3.
Historical Instrument <RIC,GCG4> expanded to 1 RIC: GCG4.
Historical Instrument <RIC,GCG5> expanded to 1 RIC: GCG5.
Historical Instrument <RIC,GCG6> expanded to 1 RIC: GCG6.
Historical Instrument <RIC,GCG7> expanded to 1 RIC: GCG7.
Historical Instrument <RIC,GCG8> expanded to 1 RIC: GCG8.
Historical Instrument <RIC,GCG9> expanded to 1 RIC: GCG9.
Historical Instrument <RIC,GCH0> expanded to 1 RIC: GCH0.
Historical Instrument <RIC,GCH1> expanded to 1 RIC: GCH1.
Historical Instrument <RIC,GCH2> expanded to 1 RIC: GCH2.
Historical Instrument <RIC,GCH3> expanded to 1 RIC: GCH3.
Historical Instrument <RIC,GCH4> expanded to 1 RIC: GCH4.
Historical Instrument <RIC,GCH5> expanded to 1 RIC: GCH5.
Historical Instrument <RIC,GCH6> expanded to 1 RIC: GCH6.
Historical Instrument <RIC,GCH7> expanded to 1 RIC: GCH7.
Historical Instrument <RIC,GCH8> expanded to 1 RIC: GCH8.
Historical Instrument <RIC,GCH9> expanded to 1 RIC: GCH9.
Historical Instrument <RIC,GCJ0> expanded to 1 RIC: GCJ0.
Historical Instrument <RIC,GCJ1> expanded to 1 RIC: GCJ1.
Historical Instrument <RIC,GCJ2> expanded to 1 RIC: GCJ2.
Instrument <RIC,GCJ3> expanded to 1 RIC: GCJ3.
Historical Instrument <RIC,GCJ4> expanded to 1 RIC: GCJ4.
Historical Instrument <RIC,GCJ5> expanded to 1 RIC: GCJ5.
Historical Instrument <RIC,GCJ6> expanded to 1 RIC: GCJ6.
Historical Instrument <RIC,GCJ7> expanded to 1 RIC: GCJ7.
Historical Instrument <RIC,GCJ8> expanded to 1 RIC: GCJ8.
Historical Instrument <RIC,GCJ9> expanded to 1 RIC: GCJ9.
Historical Instrument <RIC,GCK0> expanded to 1 RIC: GCK0.
Historical Instrument <RIC,GCK1> expanded to 1 RIC: GCK1.
Historical Instrument <RIC,GCK2> expanded to 1 RIC: GCK2.
Historical Instrument <RIC,GCK3> expanded to 1 RIC: GCK3.
Historical Instrument <RIC,GCK4> expanded to 1 RIC: GCK4.
Historical Instrument <RIC,GCK5> expanded to 1 RIC: GCK5.
Historical Instrument <RIC,GCK6> expanded to 1 RIC: GCK6.
Historical Instrument <RIC,GCK7> expanded to 1 RIC: GCK7.
Historical Instrument <RIC,GCK8> expanded to 1 RIC: GCK8.
Historical Instrument <RIC,GCK9> expanded to 1 RIC: GCK9.
Historical Instrument <RIC,GCM0> expanded to 1 RIC: GCM0.
Historical Instrument <RIC,GCM1> expanded to 1 RIC: GCM1.
Historical Instrument <RIC,GCM2> expanded to 1 RIC: GCM2.
Instrument <RIC,GCM3> expanded to 1 RIC: GCM3.
Historical Instrument <RIC,GCM4> expanded to 1 RIC: GCM4.
Historical Instrument <RIC,GCM5> expanded to 1 RIC: GCM5.
Historical Instrument <RIC,GCM6> expanded to 1 RIC: GCM6.
Historical Instrument <RIC,GCM7> expanded to 1 RIC: GCM7.
Historical Instrument <RIC,GCM8> expanded to 1 RIC: GCM8.
Historical Instrument <RIC,GCM9> expanded to 1 RIC: GCM9.
Historical Instrument <RIC,GCN0> expanded to 1 RIC: GCN0.
Historical Instrument <RIC,GCN1> expanded to 1 RIC: GCN1.
Historical Instrument <RIC,GCN2> expanded to 1 RIC: GCN2.
Historical Instrument <RIC,GCN3> expanded to 1 RIC: GCN3.
Historical Instrument <RIC,GCN4> expanded to 1 RIC: GCN4.
Historical Instrument <RIC,GCN5> expanded to 1 RIC: GCN5.
Historical Instrument <RIC,GCN6> expanded to 1 RIC: GCN6.
Historical Instrument <RIC,GCN7> expanded to 1 RIC: GCN7.
Historical Instrument <RIC,GCN8> expanded to 1 RIC: GCN8.
Historical Instrument <RIC,GCN9> expanded to 1 RIC: GCN9.
Historical Instrument <RIC,GCQ0> expanded to 1 RIC: GCQ0.
Historical Instrument <RIC,GCQ1> expanded to 1 RIC: GCQ1.
Historical Instrument <RIC,GCQ2> expanded to 1 RIC: GCQ2.
Instrument <RIC,GCQ3> expanded to 1 RIC: GCQ3.
Historical Instrument <RIC,GCQ4> expanded to 1 RIC: GCQ4.
Historical Instrument <RIC,GCQ5> expanded to 1 RIC: GCQ5.
Historical Instrument <RIC,GCQ6> expanded to 1 RIC: GCQ6.
Historical Instrument <RIC,GCQ7> expanded to 1 RIC: GCQ7.
Historical Instrument <RIC,GCQ8> expanded to 1 RIC: GCQ8.
Historical Instrument <RIC,GCQ9> expanded to 1 RIC: GCQ9.
Historical Instrument <RIC,GCU0> expanded to 1 RIC: GCU0.
Historical Instrument <RIC,GCU1> expanded to 1 RIC: GCU1.
Historical Instrument <RIC,GCU2> expanded to 1 RIC: GCU2.
Historical Instrument <RIC,GCU3> expanded to 1 RIC: GCU3.
Historical Instrument <RIC,GCU4> expanded to 1 RIC: GCU4.
Historical Instrument <RIC,GCU5> expanded to 1 RIC: GCU5.
Historical Instrument <RIC,GCU6> expanded to 1 RIC: GCU6.
Historical Instrument <RIC,GCU7> expanded to 1 RIC: GCU7.
Historical Instrument <RIC,GCU8> expanded to 1 RIC: GCU8.
Historical Instrument <RIC,GCU9> expanded to 1 RIC: GCU9.
Historical Instrument <RIC,GCV0> expanded to 1 RIC: GCV0.
Historical Instrument <RIC,GCV1> expanded to 1 RIC: GCV1.
Instrument <RIC,GCV2> expanded to 1 RIC: GCV2.
Instrument <RIC,GCV3> expanded to 1 RIC: GCV3.
Historical Instrument <RIC,GCV4> expanded to 1 RIC: GCV4.
Historical Instrument <RIC,GCV5> expanded to 1 RIC: GCV5.
Historical Instrument <RIC,GCV6> expanded to 1 RIC: GCV6.
Historical Instrument <RIC,GCV7> expanded to 1 RIC: GCV7.
Historical Instrument <RIC,GCV8> expanded to 1 RIC: GCV8.
Historical Instrument <RIC,GCV9> expanded to 1 RIC: GCV9.
Historical Instrument <RIC,GCX0> expanded to 1 RIC: GCX0.
Historical Instrument <RIC,GCX1> expanded to 1 RIC: GCX1.
Instrument <RIC,GCX2> expanded to 1 RIC: GCX2.
Historical Instrument <RIC,GCX3> expanded to 1 RIC: GCX3.
Historical Instrument <RIC,GCX4> expanded to 1 RIC: GCX4.
Historical Instrument <RIC,GCX5> expanded to 1 RIC: GCX5.
Historical Instrument <RIC,GCX6> expanded to 1 RIC: GCX6.
Historical Instrument <RIC,GCX7> expanded to 1 RIC: GCX7.
Historical Instrument <RIC,GCX8> expanded to 1 RIC: GCX8.
Historical Instrument <RIC,GCX9> expanded to 1 RIC: GCX9.
Historical Instrument <RIC,GCZ0> expanded to 1 RIC: GCZ0.
Historical Instrument <RIC,GCZ1> expanded to 1 RIC: GCZ1.
Instrument <RIC,GCZ2> expanded to 1 RIC: GCZ2.
Instrument <RIC,GCZ3> expanded to 1 RIC: GCZ3.
Historical Instrument <RIC,GCZ4> expanded to 1 RIC: GCZ4.
Historical Instrument <RIC,GCZ5> expanded to 1 RIC: GCZ5.
Historical Instrument <RIC,GCZ6> expanded to 1 RIC: GCZ6.
Historical Instrument <RIC,GCZ7> expanded to 1 RIC: GCZ7.
Historical Instrument <RIC,GCZ8> expanded to 1 RIC: GCZ8.
Historical Instrument <RIC,GCZ9> expanded to 1 RIC: GCZ9.
Total instruments after instrument expansion = 120

Range Query from 2000-01-01T00:00:00.000 to 2022-10-01T23:59:59.000 (UTC)
ERROR: Job reported as Failed by data source

We found similar question: https://community.developers.refinitiv.com/questions/50976/error-job-reported-as-failed-by-data-source.html

But we still don't understand can we safely retry this job as is or should we shorten the time period first?

datascope-selecttick-data
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1 Answer

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Hello @d.alishev ,

I think that in the absence of maintenance/outage reports for the time period when job failure was reported per My Refinitiv -> Service Alerts, you should wait a small period of time and retry the job.

If there is planned maintenance/outage report, it would be advisable not to retry until the underlying issue is marked as resolved.

Hope that this info is what you are looking for?

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Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Thank you! I retried the job and it is ok now.

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