question

Upvotes
23 7 9 15

MUREX : Our IDN_RDF service can not be started anymore

Hello
Since this morning our IDN_RDF service is not starting anymore.
With the adhmon tools we can see the below :

1665070273534.png

The status remains to "Recovering".
For information, the infra is installed on our local machine.

Is it expected ? How can we set up again to active status ?

Thanks,

ADS
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Upvotes
17.5k 35 12 12

Hello @Henri.GARDON

Does the Provider application still active? I highly recommend you contact the ADH support team directly to verify the issue at the infra level.

You can contact the team directly via the https://my.refinitiv.com/content/mytr/en/helpandsupport.html link.

contact-adh-support.png


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Upvotes
23 7 9 15

Hello,

Ok thank you, I just contacted the support through the link you provided.

Regards,

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