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Login Denied: Force Logout from DACS
I've been reading some of the responses relating to Forced DACS logout event and find the following extract. The “State: Closed/Suspect/Not entitled - text: "Force Logout from DACS."” indicates that the logins stream between the API and the server is closed. The closed login stream also closes all opened streams (including…
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Status messages Documentation
Hello Team, Can I have a documentation on different status messages ? Example of the messages: StatusMsg streamId="5" domain="MarketPrice Domain" state="Open / Suspect / None / 'Service not available'" name="IBM.N" serviceName="DIRECT_FEED" StatusMsgEnd StatusMsg streamId="1" domain="Login Domain" state="Closed / Suspect /…
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Error with get_timeseries
Hi folks, I will ask all questions I have at this moment here, hopefully it is the correct way to do it. I saw Excel and the Api were not giving me the same High, Low... values, and even I got different number of rows in the files. Then I realized that in the "Build Formula" at Excel I am allowed to specify what kind of…
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Something went wrong while UDF processing the request. The format of value 'threatpulse' is invalid.
While trying to run a python request that has run before I get the following error: Something went wrong while UDF processing the request. The format of value 'threatpulse' is invalid. df,err = ek.get_data( "MYSUK140361=",[ "TR.FIIssuerName", "TR.FiIssuerShortName", "TR.FiDebtTypeShortDescription",…
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get_data: How to automatically check if all data was properly returned?
Hello, I am accessing the Eikon API via Python to pull some data on fund holdings. Does the "err" part that get_data returns contain any information whether all requested data was properly returned? For example, it could theoretically be the case that some call limit is binding and not all data is returned. Would such a…
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possible error codes and descriptions for Extractions & Authentication
Hi we are trying to understand all possible errors and descriptions we can get for the API calls: https://hosted.datascopeapi.reuters.com/RestApi/v1/Authentication/RequestToken https://hosted.datascopeapi.reuters.com/RestApi/v1/Extractions/Extract
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"No permission" message trying to get /.VIX on the Eikon API
Hi, I got the The user does not have permission for the requested data message when trying to use eikon.get_timeseries('.VIX', start_date="2000-01-01", interval='daily') Support confirmed I didn't have acess to ".VIC" and suggested using delayed VIX instead "/.VIC" since I had access to this one. Relaunching the request…
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Errors for SDK - dependancies not found - Win Server 2012R2
Dear Team, I have a DLL coded with Eikon SDK 64 bit. This works fine on a Win7 Professional. When I want to run that on a Windows Server 2012R2 Datacenter edition, I get error messages like this: ThomsonReuters.Desktop.SDK.DataAccess.TinyIoCResolutionException HResult=0x80131500 Message=Unable to resolve type:…
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Message "Attempt to get servieId while it is not set" on client registering and no progress after it
Hallo! I am trying to run the TRCC Contribution example. It goes until calling of consumer.registerClient, then i see message "Attempt to get servieId while it is not set" and no progress anymore. Debug all doesn't show any helpful information except of handshaking logs. Channel config: <Channel> <Name value="Channel_1"/>…
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I am receiving "Resource not found for the segment 'ExtractedFiles '."}}
I am able to schedule a reoccurring extraction on TRTHv2 REST API and received the files details on API call also able to see them on my User ID : 9008163 (on my GUI screen.) However, when I am trying to download the same files through REST API, I am receiving error:…
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Error Code 101 : MacOs
I am getting the following error message as I try to start Eikon API Proxy An unexpected error has occured. We're sorry for the inconvenience. Eikon API Proxy will now exit. Error code: 101 Error message: [IPCBus:Broker] error = Error: getaddrinfo ENOTFOUND localhost on {"port":"49153"} Pls help....
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REDI API error field not returning any value in C#
We are trying to implement order submission in C#. We were able to get limit order working in C#. Everything else equal, if we change PriceType to "Market" and remove price, it retuns false but it doesn't hydrate the error object that gets passed in to the submit method. (as a side note, if I have the montage opened using…
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Receiving a "Not Authorized" error when making a TimeSeries request using certain RICs
The application I am working on is using TRKD to make TimeSeries requests. One of the RICs used is USD1MFSR= , and when that request is made the error logs indicate a "Not Authorized" error. I attempted to replicate the request in the Request Builder using that RIC and also received the "Not Authorized" error. I am trying…
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WebSocket disconnects after 2 messages are sent with the same ID - possible bug
Environment: C# using WebSocket4Net, Windows 10 Scenario: Send Login message with ID 1 Login successful Send data request type message again with ID 1 Websocket disconnects without explanation On one side this is user error, to send 2 messages with the same ID. But expectations are that connection will stay alive and error…
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Error on checking port 9000 : Parent module 'requests.packages.idna' not loaded, cannot perform r...
...elative import Question on Eikon data through Python. Eikon is running and after restarting it, it still shows these error message when setting the app id. How to fix it please? thanks Error on checking port 9000 : Parent module 'requests.packages.idna' not loaded, cannot perform relative import Error on checking port…
