We mostly work with futures. But in the trial access we were not given access to the futures. I want to collect OHLC candles in real time. How to get field descriptions for instrument? What fields should be used to collect candles? Ideally, I would like to compare the created candles with another source to make sure there…
Is there a description of the fields that the websocket API provides in its feed? We are trying to figure out what all these mean as we are receiving pricing from markets that are closed (pre market and after market hours). Trying to filter out pricing data { "PROD_PERM": 6562, "RDNDISPLAY": 64, "DSPLY_NAME": "THOMSON…
Up until 8/22/22, our RTO/LPC implementation was working as designed, and we were able to pull all RICs subscribed in our FIS/Sungard Adaptiv platform. Starting on that day, some RICs started failing with "access denied" messages. We have performed days of troubleshooting with Refinitiv networking and application support.…
Hello, We are using WebSocketAPI for pricing streaming (Service: ELEKTRON_DD) Implementation is done on JAVA. Every RIC request(Item request) is using own webSocket connection. Up to 10 requests, everything is okay, but after I have an exception: Exceeded maximum number of mounts per user. First question: is it correct to…
HI Team, I have a client who raised a case about Websocket API, and using C# language via Windows. The client has stated: "I’ve managed to move a step forward with WebSockets tests – using the client ID we’ve set up during our call I’m able now to authenticate on https://api.refinitiv.com:443/auth/oauth2/v1/token And I’m…
Hello, We are developing a client for the Real Time Optimized API over websockets and we are struggling to find the schema of the Fields in the json message. We are interested in the ELEKTRON_DD service. This message starts as: [ { "Fields":{ "30D_ATM_IV":null, "30D_A_IV_C":null, "30D_A_IV_P":null, "60D_ATM_IV":null,…
Hi I'm trying to retrieve economic indicator using Websocket API on RTO (using Python) which is working fine for RICs like "USJOB=ECI", but unfortunately not to retrieve RICs like "aUS3M/A". For the latter I get the error message "The record could not be found". The RIC nevertheless can be found in EIKON. How could I get…
Western Union uses the Refinitiv Real-Time - Optimized product to provide market forex rates when we are unable to retrieve rates from our liquidity providers/banks. Refintiv is integrated with our rate aggregation partner, Integral. Integral has reported the following issues with connectivity to Refinitiv. Western Union…
Client's query: I understand that you use Oauth and how that works. But we are using your Java SDK and use a OmmConsumer. As I understand it the OmmConsumer should handle that. And I find no documentation on how to make a OmmConsumer refresh it’s login. So my actual question is how do we keep our OmmConsumer fresh. Do we…
Client connects to RTO through python3 using websocket, do we have any docs about how to connect via the AWS PrivateLink to the Refinitiv service?
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