DSS Immediate Schedule Stuck in "Queued" Status

I created a Immediate DSS Schedule. It has had Status = "Queued" for about an hour now.

I found some references to the extraction queue in the DSS User Guide, but I don't know what causes this issue. Can anyone help out here?

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Accepted answers

Jirapongse

@aschmied

Thanks for reaching out to us.

Please check the Notes file of that extraction.

Typically, the Notes file contains extraction information, such as an extraction ID, extraction time, and server. You can also contact the Datascope support team directly via MyRefinitiv to verify what the problem is.

I hope that this information is of help.

All comments

aschmied

The schedule got unstuck and completed several hours later. I would still love to know how to deal with this when it happens again in the future.

Jirapongse

@aschmied

Thanks for reaching out to us.

Please check the Notes file of that extraction.

I hope that this information is of help.

Jirapongse

@aschmied

I got a response from the product team that there was an outage at that time.

You can check service alerts from the Notifications and Alerts on MyRefinitiv.

aschmied

An outage explains it. Thank you for following up with the product team.

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