COM API. Initialization fails
Hello,
We are experiencing the same issue again and again. At some random times, the program cannot create Dex2Mgr or RSearchMgr.
The methods are (from eikondesktopdataapi.tlh):
virtual HRESULT __stdcall CreateRSearchMgr (
/*[out,retval]*/ IUnknown * * instance ) = 0;
virtual HRESULT __stdcall CreateDex2Mgr (
/*[out,retval]*/ IUnknown * * instance ) = 0;
Those methods return a non-zero value indicating a failure. The only way to fix it - restart Eikon manually.
After the recent Eikon upgrade (4.0.61) and started to happen more often.
Is there a way to get more details about the error?
Best Answer
-
Thanks for reaching out to us.
Normally Developer Community Forum is for how-to/general questions but this question seems to be quite complex and requires investigation. Moreover, it may relate to the Eikon processes.
I recommend you raise a query to the Eikon support team directly via MyRefinitiv to investigate this issue and verify what the problem is.
0
Answers
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Hi @igorg, I'm just checking here, but are you running this as VBA in 32bit? COM API does not fully support 64 bit.0
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I'm running this in a C++ 32-bit application. I know 64-bit is not supported at all in my case.
0 -
Hello @jonathan.legrand
Is there any update?
0
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