Hello @sapna.malya
Do you mean your LSEG Workspace desktop application not connected to the platform? If so, I strongly suggest you contact the Workspace support team to verify the connection issue. You can contact the Workspace support team via the https://my.refinitiv.com/content/mytr/en/productsupport.html website.
Please be informed that the Q&A forum is dedicated to the LSEG APIs general usage questions. This kind of product connectivity issue is advisable to contact the Product team directly.
