Permission denied for req file upload on sftp refinitiv

carlos.bielsa · 2024-12-03T06:40:56+00:00

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carlos.bielsa

Hi Team,

File upload is failing with permission denied on refinitiv SFTP.

{"FTPHOST":"datastreamddl.refinitiv.com","FTPUSER":"TGK"}.

Please help to resolve this.

Thanks

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Accepted answers

wasin.w

Hello @carlos.bielsa

I strongly suggest you contact the Datastream support team directly via https://myaccount.lseg.com/en/productsupport website to help you with this permission issue. We, Developer Relations team can help you with the APIs general usage questions only, not this kind of permission issue.

Jirapongse

@carlos.bielsa

Thank you for reaching out to us.

As this forum is more for programming type queries, rather than product queries - I would recommend you raise a 'I need help using the product' ticket with the Datastream Data Loader support team. That way the support team can work closely with you and verify what the problem is.

All comments

wasin.w

Hello @carlos.bielsa

Jirapongse

@carlos.bielsa

Thank you for reaching out to us.

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