Community Developer site Issue

sivakumar.vedaguiry01
sivakumar.vedaguiry01 LSEG
edited March 26 in Test Space

New User was able to create an ID on the Community, but unable proceed further, as user unable to the profile. Error message attached

BarclaysUser.PNG
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Answers

  • wasin.w
    wasin.w admin

    Hello @sivakumar.vedaguiry01

    I have contacted the portal support team about this issue.

    I will give you more updates as soon as I receive any information from the team.

  • wasin.w
    wasin.w admin

    Hello @sivakumar.vedaguiry01

    I have contacted the Portal Support team. However, the team needs more information about the client.

    Could you please let me know if:

    • the client still facing the issue?
    • Can the client log in to developer portal website yet?
  • ibby
    ibby Newcomer

    Yes — still facing the issue.

    Yes — I can login to the developer portal, but I'm presented with the screenshot Siva shared. That modal window pops up, and the user name is auto-populated. Once I click 'Complete profile', the page hangs indefinitely.

  • wasin.w
    wasin.w admin
    https://community.developers.refinitiv.com/discussion/comment/124891#Comment_124891

    Hello @ibby

    Thank you for the information. I have forwarded your answers to the Portal support team.

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