Community Developer site Issue

sivakumar.vedaguiry01

New User was able to create an ID on the Community, but unable proceed further, as user unable to the profile. Error message attached

wasin.w V3

Hello @sivakumar.vedaguiry01

I have contacted the portal support team about this issue.

I will give you more updates as soon as I receive any information from the team.

wasin.w V3

Hello @sivakumar.vedaguiry01

I have contacted the Portal Support team. However, the team needs more information about the client.

Could you please let me know if:

• the client still facing the issue?
• Can the client log in to developer portal website yet?

ibby

Yes — still facing the issue.

Yes — I can login to the developer portal, but I'm presented with the screenshot Siva shared. That modal window pops up, and the user name is auto-populated. Once I click 'Complete profile', the page hangs indefinitely.

wasin.w V3

https://community.developers.refinitiv.com/discussion/comment/124891#Comment_124891

Hello @ibby

Thank you for the information. I have forwarded your answers to the Portal support team.