i cannot sign in on refinitiv eikon desktop app

edilanjar · 2025-04-21T03:59:41+00:00

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Hi,

I repeatedly tried to sign in on refinitiv eikon desktop app, but then appears message: You are not Permissioned to launch the product. (as attached)

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wasin.w

Hello @edilanjar

I strongly advice you contact the Workspace Support team directly to look into the issue. You can contact the team via https://myaccount.lseg.com/en/helpandsupport website.

raksina.samasiri

Hi @edilanjar ,

Thank you for posting the question inthis forum. However, this forum is dedicated to an API usage question hence, kindly contact your LSEG account representative to check your permission or you can talk to Helpdesk, which can be reached via MyAccount.

Hope this helps and please let me know in case you have any further questions.

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