Data not found.

prit.soni
prit.soni Newcomer
edited May 16 in Refinitiv Data Platform
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I have downloaded the US Crude Oil Futures data (#RIC CLK25) on a monthly basis, and this file corresponds to April 2025. However, the data is only available up to 22-Apr-2025, whereas it should be available through 30-Apr-2025. This seems incorrect — could you please help investigate and clarify the issue?

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Answers

  • Jirapongse
    Jirapongse ✭✭✭✭✭

    @prit.soni

    Thank you for reaching out to us.

    You submitted this question on the Refinitiv Data Platform forum. However, I assume that this could be data from Tick History REST API product.

    Please confirm the product that you are using.

  • prit.soni
    prit.soni Newcomer

    I am using Refinitiv DataScope and downloading the data manually month wise using instrument list , report template and schedules.

  • Jirapongse
    Jirapongse ✭✭✭✭✭
    https://community.developers.refinitiv.com/discussion/comment/125802#Comment_125802

    If you are using the Scheduling extractions via the DSS Web GUI, please contact the DSS support team directly via MyAccount to verify the extractions.

    Typically, the support team can check the Note files of the extractions to verify what the problem is.

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