Error causes and avoidance methods

soichirok

We tried to use EMA to retrieve data from ELEKTRON_DD using the RIC code 'JPY=', but encountered the following log error and were unable to obtain the data. We are using V2 for authentication. Could you please share what this error indicates, its cause, and possible solutions?

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6 10, 2025 2:33:42 午後 com.refinitiv.ema.access.ChannelCallbackClient reactorChannelEventCallback
警告: loggerMsg
ClientName: ChannelCallbackClient
Severity: Warning
Text: Received ChannelDownReconnecting event on channel Channel_1
RsslReactor @19b843ba
RsslChannel @64ec96c6
Error Id 0
Internal sysError 0
Error Location Reactor.processWorkerEvent
Error text Error - exceeded initialization timeout (5 s)
loggerMsgEnd

6 10, 2025 2:33:44 午後 com.refinitiv.ema.access.ChannelCallbackClient reactorChannelEventCallback
情報: loggerMsg
ClientName: ChannelCallbackClient
Severity: Info
Text: Received ChannelUp event on channel Channel_1
Instance Name Consumer_1_1
Component Version ads3.7.2.E2.linux.rrg 64-bit
loggerMsgEnd

Status : Closed / Suspect / Not found / '**The record could not be found'
6 10, 2025 2:34:15 午後 com.refinitiv.ema.access.ChannelDictionary processCallback
警告: loggerMsg
ClientName: ChannelDictionary
Severity: Warning
Text: RDMDictionary stream was closed with status message
streamId 3
Reason State: Closed/Suspect/None - text: "Login stream was closed."
loggerMsgEnd

soichirok

Thank you for your response.
I provide the contents of the XML.
—————————————————————————————————————————————————————
<!-- rwfMajorVer="14" rwfMinorVer="1" --><REQUEST domainType="LOGIN" streamId="1" containerType="NO_DATA" flags="0x04 (STREAMING)" dataSize="0">
<key flags="0x26 (HAS_NAME|HAS_NAME_TYPE|HAS_ATTRIB)" name=" " nameType="5" attribContainerType="ELEMENT_LIST">
<attrib>
<elementList flags="0x08 (HAS_STANDARD_DATA)">
<elementEntry name="ApplicationId" dataType="ASCII_STRING" data="256"/>
<elementEntry name="ApplicationName" dataType="ASCII_STRING" data="ema"/>
<elementEntry name="Position" dataType="ASCII_STRING" data="10.226.1.19/tmdiy010"/>
<elementEntry name="AuthenticationToken" dataType="ASCII_STRING" data="removed"/>
<elementEntry name="Role" dataType="UINT" data="0"/>
</elementList>
</attrib>
</key>
<dataBody>
</dataBody>
</REQUEST>

Jirapongse

@soichirok

Thank you for reaching out to us.

The "Status : Closed / Suspect / Not found / '**The record could not be found'" error typically indicates that the subscribed item is invalid.

To investigate this issue, please enable the XML trace log in the EMA. You can enable it via the EMA configuration (XmlTraceToStdout or XmlTraceToFile) in the consumer. For example:

		<Consumer>
			<Name value="Consumer_4"/>
			<Channel value="Channel_4"/>
			<Dictionary value="Dictionary_1"/>
			<MaxDispatchCountApiThread value="6500"/>
			<MaxDispatchCountUserThread value="6500"/>
			<XmlTraceToStdout value="0"/>
			<XmlTraceToFile value="1"/>
		</Consumer>

Please remove the AuthenticationToken value from the login request and share the trace file when the problem occurred.

<!-- rwfMajorVer="14" rwfMinorVer="1" -->
<REQUEST domainType="LOGIN" streamId="1" containerType="NO_DATA" flags="0x04 (STREAMING)" dataSize="0">
<key flags="0x26 (HAS_NAME|HAS_NAME_TYPE|HAS_ATTRIB)" name=" " nameType="5" attribContainerType="ELEMENT_LIST">
<attrib>
<elementList flags="0x08 (HAS_STANDARD_DATA)">
<elementEntry name="ApplicationId" dataType="ASCII_STRING" data="256"/>
<elementEntry name="ApplicationName" dataType="ASCII_STRING" data="ema"/>
<elementEntry name="Position" dataType="ASCII_STRING" data="192.168.1.115/WIN-Q1OUFFDBGUJ"/>
<elementEntry name="AuthenticationToken" dataType="ASCII_STRING" data="<Remove AuthToken>"/>
<elementEntry name="Role" dataType="UINT" data="0"/>
</elementList>
</attrib>
</key>
<dataBody>
</dataBody>
</REQUEST>

Jirapongse

@soichirok

Kindly provide the complete file with the AuthenticationToken removed.

soichirok

Thank you for your response.
I provide the contents of the XML.

EmaTrace.txt

Jirapongse

Thank you for the file.

According to the trace file, the application requested the USD/JPY RIC.

<!-- rwfMajorVer="14" rwfMinorVer="1" -->

<REQUEST domainType="MARKET_PRICE" streamId="5" containerType="NO_DATA" flags="0x46 (HAS_PRIORITY|STREAMING|HAS_QOS)" Qos: Realtime/JustInTimeConflated/Static - timeInfo: 0 - rateInfo: 0 priorityClass="1" priorityCount="1" dataSize="0">

    <key flags="0x03 (HAS_SERVICE_ID|HAS_NAME)" serviceId="257" name="USD/JPY"/>

    <dataBody>

    </dataBody>

</REQUEST>

I checked and found that this is an invalid RIC.

The correct RIC should be JPY=.

soichirok

https://community.developers.refinitiv.com/discussion/comment/126226#Comment_126226

Thank you for your response.
After correcting the RIC, I was able to retrieve it.
Thank you for your assistance