client has pulled data accidentally for the inactive ric - value was blank

Kiri

client has pulled data accidentally for the inactive ric - value was blank

so in the output file it didnt provide any line of text/daata for same and when they have checked output basically values shifted 1 row

Client says they are not using REST API - but SOAP and different web connector

they receive data like this

 

they want either format in which it looks like this or that blank data for inactive securities will have separate value in system (which is impossible)

 

regretfully unable to advice on how to work or change format for SOAP API 

searching guides on my refinitiv, but not sure if they will help, as client says they already have one

 

Jirapongse

@Kiri

Thank you for reaching out to us.

This is a submitted case so you can escalate this issue to the DSS support team directly to verify what the problem is.

I am afraid that the format of the SOAP response could not be changed.