PCN206364 - customers need more time to migrate from legacy API RFA/SFC

andrew.thammavongsa

Hello, customers are requiring more time to migrate from legacy API RFA/SFC - please advise on what extension can be granted to customers? Thank you in advance.

Gurpreet

Thanks for the link. I think the document incorrectly implies that the developer community support can extend the support timeline.

Gurpreet

Hello @andrew.thammavongsa,

Could you please point to the source of this information.

The Q/A forums are available to all the API users, but we specifically do not handle any product time period extensions. A user can ask any API related question, but if the product has been discontinued for long, we may not have the skill set to answer those questions.

andrew.thammavongsa

https://community.developers.refinitiv.com/discussion/comment/127346#Comment_127346

Hello @Gurpreet - please see here: https://myaccount.lseg.com/en/product-notifications/details?id=PCN206364

PCN206364 (2).pdf

(also attached).