Error: Couldn't get origin from productId

gs2

Hi, two of these questions have been asked in the more distant past, I am curious if anybody has experienced this recently. I can use postman to establish a connection on http://localhost:9000/sxs/v1 and successfully get a session token. However when I try to launch an app within Workspace or do another command such as getColorChannelList, I always get the following error:

{    "isSuccess": false,    "error": {        "code": -32603,        "message": "Couldn't get origin from productId: XXXXXXXX    }}

(productID masked for privacy).

Thank you in advance for any help.

Gurpreet

Hello @gs2

From the previous discussions it seems like this could be a product (installation/account/permission) related issue, which the moderators of these forums can not resolve. Please reach out to the helpdesk as advised in this previous similar question.

https://community.developers.refinitiv.com/discussion/117462/sxs-api-cannot-launch-new-app