Hello friends!
We were unable to log into both workspaces that are assigned to the same account.
The message is: Could not connect to server. Please contact your administrator.
Could you please help me handle this problem?
Regards
@FinanceDebtSodru
Thank you for reaching out to us.
This forum is dedicated to software developers using LSEG APIs. For questions regarding LSEG Workspace, please contact the helpdesk support team directly via LSEG Support.
You may use the —clearRememberMe to delete the automatic login cookie.
C:\Program Files\Refinitiv\Refinitiv Workspace>RefinitivWorkspace.exe --clearRememberMe
Hi Jirapongse!
Please specify, how could i clear remember me option by the folder link?
Regards,
You need to run the command on the Command Prompt.
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Refinitiv>"Refinitiv Workspace.lnk" --clearRememberMe
Thanks, it works.
Now some tables haven't loaded. How can I restore the loading of current information into these tables?
Is it possible to clear cash for workspace?
Yes, you can use the --clearCache parameter.
You can refer to the LSEG Workspace | Desktop: Installation and Configuration Guide.
Now it works, many thanks!
