client informed their program connects to Refinitiv successfully but cannot get FX rate

evachen

client informed their program (CORERFA.exe) connects to Refinitiv successfully but cannot get FX rate/swap point.  Error message is “Source unavailable… will recover when source is up”

The error message is provided by RFA API.  Would you help check if FX rate/swap point is available on Refinitiv server?

Jirapongse

@evachen

Thank you for reaching

Unfortunately, we’re unable to check the server directly.

To proceed, please first identify which server the application is connecting to and confirm whether it is owned by LSEG. Then, kindly reach out to the appropriate team responsible for that server to investigate the issue further.

The error message suggests that either the service or the data source may be down. You can use a monitoring tool, such as adsmon, to check the current status of the service and server.