v1/Cases/{case system id}/results does not return any results

savvas.panayiotou

After I am calling v1/cases and the new case is created and then I am calling

v1/cases/{case system id}/results I am not receiving any results.

When I logged in to app.accelus.com and search for the same name I am receiving the results.

Please advice

brian.bourgault

Hi @savvas.panayiotou,

If your other requests are working in C#, then you have made an error with your systemCaseId or you are using the wrong groupId.... If Postman does not work then you also made an error in your Postman environment. Check your API key, API secret, and groupID and do not edit the variables in the URL, make all edits through the Postman environment.

If you still cannot find your error, email me your environment information... Group Name, groupId, caseId, systemCaseId and I'll will find your error.

Brian

John Williams

Hi @savvas.panayiotou,

I could see that the case is created but need to screened.

To screen the case please update the case-system-id of the new case and screen it(Seq-4a).

After that we can Fetch full case details(Seq-5a) and Get screening results(Seq-5b).

hope this helps.

Thanks

Rakesh

savvas.panayiotou

Now I am sending /v1/cases/{case system id}/screeningRequest and I am receiving the following error:

"The remote server returned an error: (404) Not Found."

brian.bourgault

Hi @savvas.panayiotou,

Are you using the Postman Collection to screen your case?

Are you sure the case_system_id exists and you're not using the case_id?

Brian

savvas.panayiotou

Hi,

I am using c# and yes I am using case_system_id.

brian.bourgault

Hi @savvas.panayiotou,

Please use Postman Collection and verify you can screen the case there...if so, then you have a simple coding error (most likely if you have other GET and POST requests working). Note that {{protocol}}{{gateway-host}}{{gateway-url}}cases/{{case-system-id}}/screeningRequest has no body in the request. Check out the Pre-request script in Postman for SEQ-4a

Brian

savvas.panayiotou

Hi,

I tried postman and I am receiving for all requests 401 Unauthorized. The ApiKey and ApiSecret are correct.

By using the c# code all calls are working except the

/v1/cases/{case system id}/screeningRequest

which now I am receiving 401 Unauthorized.

Can you please provide a sample working code in c# for

/v1/cases/{case system id}/screeningRequest

call?