PermId Search API erratically returns no match even though data is available

david.snowsill

We are continuing to have issues using the PermId Search API showing erratic behaviour.

For example, when calling the following API many times in a row:

https://api.thomsonreuters.com/permid/search?access-token=XXXX&entityType=quote&q=ticker:COH AND mic:XASX

Sometimes we receive the correct result:

{ "result": { "quotes": { "entityType": "quotes", "total": 1, "start": 1, "num": 1, "entities": [ { "@id": "https://permid.org/1-55835577616", "hasName": "COCHLEAR ORD", "assetClass": "Fully Paid Ordinary Shares", "isQuoteOfInstrumentName": "Cochlear Ord Shs", "hasRIC": "COH.AX", "hasMic": "XASX", "hasExchangeTicker": "COH", "isQuoteOf": "https://permid.org/1-8590940165" } ] } } }

and sometime we receive:

{ "result": { "quotes": { "entityType": "quotes", "total": 0, "start": 1, "num": 0, "entities": [] } } } In both situations we receive a status code of 200 (OK)

This has been acknowledged previously as a bug and we were wondering what the timeframe on this being rectified is?

Regards,

David

Jirapongse

The problem has been fixed by the Help Desk team.

Jirapongse

@david.snowsill

I will contact the support team for the update.

david.snowsill

https://community.developers.refinitiv.com/discussion/comment/17443#Comment_17443

Hi Jirapongse,

Have you received an update from the support team?

Thanks,

David

Jirapongse

https://community.developers.refinitiv.com/discussion/comment/17698#Comment_17698

Yes, they are investigating the issue.

david.snowsill

https://community.developers.refinitiv.com/discussion/comment/17703#Comment_17703

Hi Jirapongse,

Has a timeline for a fix for this issue been proposed?

Regards,

David

Jirapongse

https://community.developers.refinitiv.com/discussion/comment/17973#Comment_17973

Not yet.

They are checking the issue.

david.snowsill

https://community.developers.refinitiv.com/discussion/comment/17703#Comment_17703

Hi Jirapongse,

Have you received an update from the support team on when this issue will be resolved?
We need to make a decision whether we continue to utilise PermId in the next few weeks or move across to an alternative identifier.

Thanks,

David

david.snowsill

Thanks, I will touch base next week to get an update on their progress

david.snowsill

https://community.developers.refinitiv.com/discussion/comment/18444#Comment_18444

Hi Jirapongse,

Any update from the development team on how they are progressing with this issue?

Thanks,

David

david.snowsill

Hi Jirapongse,

Any update from the development team on how they are progressing with this issue?

Thanks,

David

Jirapongse

https://community.developers.refinitiv.com/discussion/comment/19132#Comment_19132

@david.snowsill

The development team does the network change. Could you please try if the problem still occurs?

david.snowsill

https://community.developers.refinitiv.com/discussion/comment/19136#Comment_19136

Hi Jirapongse,

We have done some preliminary testing and we could not reproduce the issue. We will continue to monitor the API and if is well we will look to rolling our application out for production use.

Thanks for your help with this issue

David