Hi All,
I have tried to run a single name screening in WC1 with Unspecified Entity type selected.
There's an error returned.
Please advise what i have missed .
Please check the screenshot from below for details.
Cheers,
John Chan
Hi @Chung Ching John.Chan,
Looks like issue in our pilot environment only.I tested in UAT environment and it's working fine as expected.
Thanks,
Shilpi
I found out i have no problem to screen the UNSPECIFIED name in another environment.
The only difference is the user role including CaseManager/Screener.
Is it the reason why?
Please advise how to add this role for my ID.
In our pilot environment CaseManager/Screener role was missing.You can add role via below steps
Admin->User->Select The user->Right hand side click the Edit Button.After clicking the edit you can assign a role whatever available in your environment.I have attached the screenshot for pilot environment.
Hope this will help.
Hi Shilpi,
It seems like i have right to screen the case.
But i still got the error message today when i try to screen the name with Unspecified Entity Type.
