Problems moving to LIVE API

andreas.kappler

Hi,

we tested the connection with the Pilot environment, everything worked fine. Now we want to move to LIVE and we are experiencing some problems. Creating a new case works, but if we want to start the screening or retrieve the new case's details, the API returns a 401 error.

Please contact me directly for details, thanks!

BR,
Andreas Kappler

rakesh.dev

@andreas.kappler,

I just want to check if you have updated the new case-system-id before you start screening the case.

Thanks

Rakesh

andreas.kappler

Thanks for your reply!

Yes, the same code is actually working fine in the PILOT environment.

Can I send you the requests we generate and the responses from the API directly via mail? Thanks!

rakesh.dev

@ andreas.kappler,

Before we get into the code is there an id created for you ?

If not please write a mail to GRC.WC.Admin@thomsonreuters.com

Thanks

Rakesh

Tomasz.Niestoruk

https://community.developers.refinitiv.com/discussion/comment/23284#Comment_23284

Hi @andreas.kappler did you get the answer you were looking for?

rakesh.dev

Hi @andreas.kappler,

Could you please check the group used to screen the case.We need to check if that group has permissions for screening.

Hope this helps

Thanks

Rakesh

Irfan.Khan

@andreas.kappler Can you please let us know if the issue has been resolved or you need further assistance on this?