App ID generation error

@tommy
I suggest you raise this issue to Thomson Reuters Support who can help you troubleshoot the problem. Thomson Reuters Support can be reached by either calling the Helpdesk number in your country or by using Contact Us capability in your Eikon application, or following the link below.
http://my.thomsonreuters.com/ContactUsNew

tommy

@Alex Putkov.1

I called the Helpdesk and, after some time spent to investigate the problem, they told me the issue should be addressed to the developers' forum.

Very strange for a professional product to use a community service.

Alex Putkov.1

You're right. This was not an adequate response. The community service is useful when you have "how to" questions, which may have been previously asked and answered and which you can search for, or for questions that can be answered directly by community members or moderators monitoring the forums. Issues that are either user or machine, or otherwise case specific cannot be resolved through community forums, as these cases require access to users or machines where the issue is reproduced. The Helpdesk should have retained the ownership of the support case they opened for you.

Alex Putkov.1

I'm afraid I cannot follow up with the Helpdesk on the case you raised because you're registered on this forum with a personal email address that doesn't allow to identify you. If this is still relevant and you'd like me to follow up with the Helpdesk, could you include the support case number the Helpdesk gave you?

wasin.w

Hi @tommy

If this issue is still relevant and you'd like us to follow up with the Helpdesk, could you include the support case number the Helpdesk gave you?

tommy

@Alex Putkov.1

This is to inform that the recent update of the App ID Generator application has solved the problem.

Thanks for helping

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