Construct an URI with a caseID to call from a client portal

amabilleau

Is it possible to construct an URI with the caseID to display the related page?

The aim is to call this URI from another portal.

Irfan.Khan

@amabilleau

You can construct an URI with the system case Id and display it in your UX which can take the user directly to the case manager page (WC1 UI) of that related case whose system case Id is in fed in the URL.

Sample URL:

https://app.accelus.com/#accelus/fsp/%7B%22location%22%3A%22%3Flocale%3Den-GB%23fsp%2Fcase%2F0a3687d0-61fc-1f46-9887068c1%2Fview%2Fworldcheck%22%7D

Format of the URL should be:

https://app.accelus.com/#accelus/fsp/%7B%22location%22%3A%22%3Flocale%3Den-GB%23fsp%2Fcase%2F{{system-case-Id}}%2Fview%2Fworldcheck%22%7D

Here {{system-case-Id}} is the WC system case ID of the
case (generated when saving a case) and you have to replace it with the actual
system case Id of the case so that when clicked, you are directed to WC1
UI page of that case. Kindly note you will still have to log in to WC1 UI after
clicking on the link. Incorrect system case Ids in the link will cause the
below error.

It is advised to retest the link on different scenarios to see
if it works correctly before the implementation.

Kindly let me know if this was not you were looking for. In that case, kindly elaborate your question further so that I can assist.