Problem with installing/setup Eikon library for Python on Windows 7

semih.gumustekin · September 2018

Hi, I followed the directions on the website for installing the library thru pip. It seems to have installed successfully:

Installing collected packages: eikon

Successfully installed eikon-0.1.13

However, when I try to check the module on Python shell with an import command I get the following:

Traceback (most recent call last):
File "C:\Users\semih.gumustekin\AppData\Local\Programs\Python\Python36\lib\site-packages\pandas\__init__.py", line 26, in <module>
from pandas._libs import (hashtable as _hashtable,
File "C:\Users\semih.gumustekin\AppData\Local\Programs\Python\Python36\lib\site-packages\pandas\_libs\__init__.py", line 4, in <module>
from .tslib import iNaT, NaT, Timestamp, Timedelta, OutOfBoundsDatetime
File "pandas\_libs\tslibs\conversion.pxd", line 11, in init pandas._libs.tslib
File "pandas\_libs\tslibs\conversion.pyx", line 1, in init pandas._libs.tslibs.conversion
ImportError: DLL load failed: The specified procedure could not be found.
During handling of the above exception, another exception occurred:
Traceback (most recent call last):
File "<pyshell#0>", line 1, in <module>
import eikon as ek
File "C:\Users\semih.gumustekin\AppData\Local\Programs\Python\Python36\lib\site-packages\eikon\__init__.py", line 17, in <module>
from .symbology import get_symbology
File "C:\Users\semih.gumustekin\AppData\Local\Programs\Python\Python36\lib\site-packages\eikon\symbology.py", line 6, in <module>
import pandas as pd
File "C:\Users\semih.gumustekin\AppData\Local\Programs\Python\Python36\lib\site-packages\pandas\__init__.py", line 35, in <module>
"the C extensions first.".format(module))
ImportError: C extension: DLL load failed: The specified procedure could not be found. not built. If you want to import pandas from the source directory, you may need to run 'python setup.py build_ext --inplace --force' to build the C extensions first.

Any idea what I might have done wrong please?

Zhenya Kovalyov · September 2018

A similar problem is discussed here, I suggest installing miniconda/anaconda and installing pandas from there.

Alternatively, you might need to install and build numpy, a library that is used by pandas, manually.

pf · September 2018

This issue could be caused for different reasons.

A solution could be an upgrade of all eikon's dependencies with the command :

pip install eikon --upgrade

You'll see that a 0.1.14 version was published recently.

semih.gumustekin · September 2018

https://community.developers.refinitiv.com/discussion/comment/32207#Comment_32207

did not help unfortunately

semih.gumustekin · September 2018

https://community.developers.refinitiv.com/discussion/comment/32215#Comment_32215

numpy is already installed and uptodate.. do i still need to install miniconda/anaconda?

pf · September 2018

https://community.developers.refinitiv.com/discussion/comment/32217#Comment_32217

And what's the result if you install numpy (and pandas ?) before eikon ?

semih.gumustekin · September 2018

https://community.developers.refinitiv.com/discussion/comment/32207#Comment_32207

I get exactly the same error

Zhenya Kovalyov · September 2018

https://community.developers.refinitiv.com/discussion/comment/32218#Comment_32218

@semih.gumustekint try reinstalling numpy and then pandas.

Zhenya Kovalyov · September 2018

https://community.developers.refinitiv.com/discussion/comment/32218#Comment_32218

if it does not help, try installing anaconda, create a virtual environment and install Eikon, take look at this for more info.

semih.gumustekin · September 2018

https://community.developers.refinitiv.com/discussion/comment/32245#Comment_32245

I tried reinstalling everything after uninstalling eikon:

pip freeze --local >pipfreeze.txt

pip install --upgrade --force-reinstall -r pipfreeze.txt

reinstalled eikon, still no luck unfortunately

I am not an admin user on the machine but ran everything thru admin cmd and also as myself with the --user option