Handshake Error.

Hi, I am getting the following error when I run ek.set_app_key().

I did not have this issue when running ek.set_app_id().

It does not seem to affect performance, but wondering what I can do to resolve. Thank you.

Error on handshake port 36036 : HTTPConnectionPool(host='localhost', port=36036): Read timed out. (read timeout=2.0)

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eikon

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@jr123I think you need to update the API proxy version. I will send you an email with the details.

@jr123 could you execute this and post the output?

tr.get_port_number()

Also, if you go to Help > Event logs, go to Local Logs, select Today and SxS, and hit Open

Scroll to top and post the screenshot of this as well please

Thank you for the response.

ek.get_port_number() returns '36036'

How can I access the event log on a mac?

Regards, J

@jr123 what's you eikon api proxy version? when you are running it, which url does it show in the DATACENTER field?

Hi @Zhenya Kovalyov,

version 1.0.73

data center field: AMERS1

@jr123 I think you need to update the API proxy version. I will send you an email with the details.

@jr123I think you need to update the API proxy version. I will send you an email with the details.