Invalid user name or password

I'm getting
"Invalid user name or password."
when I try to obtain a token from the TokenManager API as described here:
https://www.trkd.thomsonreuters.com/developerguide/TRKD%20API%20Developer%20Guide/wwhelp/wwhimpl/js/html/wwhelp.htm#href=4Authentication-Authorization.04.11.html

I'm using the same credential as the ones I use for login to the site here:

https://www.trkd.thomsonreuters.com/SupportSite/Home/UserHome

Should I use different credentials and how do I obtain those?

Thnaks.

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Accepted answers

Gurpreet

Hi @PeterRRadkov, You can use the same username, password and application ID that is used to signin to TRKD API site. What language/sample code are you using?

All comments

Gurpreet

Hi @PeterRRadkov, You can use the same username, password and application ID that is used to signin to TRKD API site. What language/sample code are you using?

PeterRRadkov

Hi @Gurpreet I'm having this issue again, since apparently the credentials that I was given had expired. Is there another venue other than the forum where I can get them renewed? Thanks.

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