Error code 1404 | No datapoint found with provided name

Everything was good yesterday. However, all command will report error 1404 | No datapoint found with provided name today. I didn't change anything. I tried to restart eikon and my pc, which didn't work. 'ek.set_app_key' is still fine. I just cannot get any data.

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Accepted answers

moragodkrit.chumsri_1

It looks like there is some problem on backend/server side and it has been resolved.

I just tested the python codes and it working now.

FYI It relates with Hot Topic case: 07699945 , INC2157060
ALERT5 Thomson Reuters Eikon - Multiple Applications - Were Disrupted
It looks like primary server were down and the service has been recovered at 5:35GMT.

All comments

rajanraju

I'm facing the same problem. Upgraded Eikon to v 1.0.1. Now getting

module 'eikon' has no attribute 'Profile'

sj6040

I am facing the same problem. Can't get a single data today. It is showing EikonError: Error code 1404 | No datapoint found with provided name

connor.yang

@Alex Putkov.1 @pierre.faurel

Ilya E.

I have the same problem.
Even basic data retrieval doesn't work right now, but worked yesterday.

import eikon as ek
ek.set_app_key('YOUR_APP_KEY')
print(ek.__version__)

data = ek.get_timeseries('EUR=',
start_date='2019-01-10',
end_date='2019-06-10')
print(data)

JIAN.DU

Still seeing this issue

SAKAMOTO

I'm facing the same problem in Tokyo at 12-Jun 12:57.

stephenzeng

I am still facing the same problem, in Hong Kong.

wsohn12

I have the same problem in Seoul

koshiroh.tsukiyama

I have the same issue in Tokyo since 10a

ivan.cherkasov

Same issue, Python 3.6.7, eikon version 1.0.1.

File "c:\bin3\Python36\lib\site-packages\eikon\data_grid.py", line 186, in get_data
    result = eikon.json_requests.send_json_request(_endpoint, payload, debug=debug)
  File "c:\bin3\Python36\lib\site-packages\eikon\json_requests.py", line 118, in send_json_request
    _check_server_error(result)
  File "c:\bin3\Python36\lib\site-packages\eikon\json_requests.py", line 194, in _check_server_error
    raise EikonError(int(server_response['ErrorCode']), error_message)
eikon.eikonError.EikonError: Error code 1404 | No datapoint found with provided name

JIAN.DU

It looks like the key I generated in Eikon Desktop is gone - I regenerated another one but no success either.

connor.yang

The problem is fixed. I didn't do anything. I believe the error occurred in the Eikon data server.

moragodkrit.chumsri_1

It looks like there is some problem on backend/server side and it has been resolved.

I just tested the python codes and it working now.

JIAN.DU

Yes it is working again (I'm in London). Would be interested to know what happened.

sj6040

it is working now.

chavalit-jintamalit

Hi,

It should be working fine now.

papersdue.10

Thanks,that helped me really much here!

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