Not able to connect via python

iam

Hi, I have installed PyDSWS package but still not able to connect to DataStream, getting this error:

import PyDSWS
ds = PyDSWS.Datastream(username='evert.vrugt@olamnet.com', password='XXXXXX')
Traceback (most recent call last):
File "<input>", line 1, in <module>
File "C:\Anaconda3\lib\site-packages\PyDSWS\datastream.py", line 19, in __init__
self.token = self.get_token(username, password)
File "C:\Anaconda3\lib\site-packages\PyDSWS\datastream.py", line 34, in get_token
token = token_json["TokenValue"]
KeyError: 'TokenValue'

Any help would be appreciated

iam

@zoya faberov @veerapath.rungruengrayubkul:

Yes it looks good for while now. Just needed to remove DS from Datastream credential to make it work.

James.Bright1

Hi, As we need to look into your personal account, can you please raise this with the helpdesk in order for us to look into this further.

Best regards

James

Alex Putkov.1

It looks like you're using your Eikon account credentials to connect to DSWS. You need to use Datastream credentials instead (Datastream Child ID and password) as per the Quick Start Guide. To obtain Datastream credentials, please contact your Refinitiv account manager.

iam

https://community.developers.refinitiv.com/discussion/comment/44509#Comment_44509

James.Bright1

Jun 18, 2019

Hi, As we need to look into your personal account, can you please raise this with the helpdesk in order for us to look into this further.

Best regards

James

Sorry I am new to this community, how can I raise the query to helpdesk?

iam

https://community.developers.refinitiv.com/discussion/comment/44510#Comment_44510

Alex Putkov.1

Jun 18, 2019

It looks like you're using your Eikon account credentials to connect to DSWS. You need to use Datastream credentials instead (Datastream Child ID and password) as per the Quick Start Guide. To obtain Datastream credentials, please contact your Refinitiv account manager.

I tried with my Datastream id too, but getting same error. Let me raise with account manager too.

Alex Putkov.1

https://community.developers.refinitiv.com/discussion/comment/44521#Comment_44521

iam

Jun 18, 2019

Sorry I am new to this community, how can I raise the query to helpdesk?

To reach Refinitiv Helpdesk you can use Contact Us capability in your Eikon application (main Eikon menu - Help - Contact Us) or you can call the Helpdesk number in your country, or follow the link below.
https://my.refinitiv.com/content/mytr/en/helpandsupport.html

iam

https://community.developers.refinitiv.com/discussion/comment/44514#Comment_44514

Thanks Alex.

veerapath.rungruengrayubkul

https://community.developers.refinitiv.com/discussion/comment/44524#Comment_44524

Hello @iam,

Were you able to contact the Helpdesk. Could you please share the status?

Thanks,

AHS