Connection timeouts often occur when using the eikon API, an error appears as shown in the screen...

...shot, What's the reason, please?

image

image

Sort by:
1 - 1 of 11

    @yuyang.1958
    What you experienced is an application crash in one of Eikon processes. This is a machine specific issue and a low level error. If it only happened once or twice, it's not worth trying to address it. If the issue is reproduced consistently, you may be able to address it by clearing Eikon cache and/or uninstalling and reinstalling Eikon. If the issue persists after you tried clearing Eikon cache and reinstalling Eikon, you need to report it to Refinitiv Helpdesk. Analyzing the issue to establish the root cause would require generating memory dump for the crash. The Helpdesk can assist you in creating the memory dump and they can analyze it in an attempt to determine the root cause and/or a way to fix the problem.