DataStream API service not avaialbel on 24 Jul?

yookychen

We have a daily process to get datastream market data from the web API, but last night if failed due to below error

The HTTP service located at http://product.datastream.com/dswsclient/V1/DSService.svc is unavailable.

Is there any support I can contact?

Monika.Stankovic

@yookychen

For connectivity issues please open a support ticket via MyRefinitiv and by using "Get support", under "Product and Content" select most suitable question. In this case under "Product" you can select "I have connectivity issue" with choosing Datastream WebService from drop down list.

In order for Help Desk to effectively respond I would advise providing in the service request description of the issue, your Datastream Child Id and exact time when the error message occurred (date and time in local time zone).

yookychen

https://community.developers.refinitiv.com/discussion/comment/46357#Comment_46357

thanks, the support ticket 07825387 had raised and now in communication with support.