Configuration Download Error in EIKON

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Error description: Configuration Download Error

The application failed to download the product configuration.

Possible causes: • you are not connected to the network

• the Thomson Reuters Platform is encountering problems
• the desktop configuration is incorrect Please restore the network connection or contact your system administrator

• --------------------------------- Technical Information: 'CBootstrapImpl::LoadProviders' ---------------------------------

  Check everything and all is set.

  I am out of the office in order to open a ticket with support.

  Any help is appreciated.

  @eunjib since I noticed is the same issue you faced sometime ago ,could you please tell me how you solved this ?

  thanks!

SupDev1

Of course best way is to contact with refinitiv help desk or open a ticket.

If you want to fix it by yourself I will start with check your whitelist/firewall,reset network connection or reinstall app.