Error 500 with any get function

Hello Support,

I m trying to execute the first tutorial of Eikon Data API in python, but after executing any get_ command, I have the following result :

Error code 500 | Server Error: <html><head><style>html,body{background-color:#2D2D2D;}</style><title>Navigation Error</title></head><body><p style="font-size:22; font-weight:bold; font-famly: helvetica; text-align:justify; color:#FF9414"><img src="data:image/png;base64,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" style="width:286px; height:100px;"/></p><p style="font-size:20; font-weight:bold; font-family: helvetica; text-align:center; color:#FF9414"></p><br/><p style="font-size:16; color:#C2C2C2">File Not Found<br>Press "F5" to try to solve this issue, if the problem persists please contact your IT.</p></body></html> Traceback (most recent call last): File "<pyshell#3>", line 1, in <module> ok.get_news_headlines('R:LHAG.DE', date_from='2019-03-06T09:00:00', date_to='2019-03-06T18:00:00') File "C:\Program Files (x86)\Python37-32\lib\site-packages\eikon\news_request.py", line 120, in get_news_headlines result = eikon.json_requests.send_json_request(News_Headlines_UDF_endpoint, payload, debug=debug) File "C:\Program Files (x86)\Python37-32\lib\site-packages\eikon\json_requests.py", line 121, in send_json_request _raise_for_status(response) File "C:\Program Files (x86)\Python37-32\lib\site-packages\eikon\json_requests.py", line 244, in _raise_for_status raise EikonError(response.status_code, error_msg) eikon.eikonError.EikonError: Error code 500 | Server Error: <html><head><style>html,body{background-color:#2D2D2D;}</style><title>Navigation Error</title></head><body><p style="font-size:22; font-weight:bold; font-famly: helvetica; text-align:justify; color:#FF9414"><img src="data:image/png;base64,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" style="width:286px; height:100px;"/></p><p style="font-size:20; font-weight:bold; font-family: helvetica; text-align:center; color:#FF9414"></p><br/><p style="font-size:16; color:#C2C2C2">File Not Found<br>Press "F5" to try to solve this issue, if the problem persists please contact your IT.</p></body></html>

Can you explain me the problem ? Many thanks.

Find more posts tagged with

python

eikon

workspace

eikon-data-api

refinitiv-dataplatform-eikon

workspace-data-api

Accepted answers

chavalit-jintamalit

Hi @Abou

Please see Alex's answer in this post.

Your Eikon variant does not support APIPROXY service.

All comments

chavalit-jintamalit

Hi @Abou

Please share your API call.

Do you have Eikon Desktop running ?

Do you have EIkon Data APIs installed ?

Can you try above command to see if the API is installed properly ?

pip install eikon

pip show eikon

python
import eikon as ek
print(ek.__version__)

Abou

Hi Support,

Eikon and Eikon Data Apis are installed and Eikon is running. The result :

I have a remark. As mentionned by a user on the forum, I use the port 8043 in the file .portUse because it raised an error with 9000.

chavalit-jintamalit

Hi @Abou

Where does the port number 8043 come from ? Is it defined by Eikon Desktop ?

Usually Eikon Desktop will look for the next available port e.g. 9001

Anyway, can you try to follow step 3. in this article to confirm that your Eikon Desktop is running properly with APIPROXY service enabled.

Abou

Hello Support,

I setuped the port 8043 because this post, solution provided by calvin.lam Jan 31 at 12:53 AM

https://community.developers.refinitiv.com/questions/37673/app-cannot-connect-to-server-port-9000-target-mach.html

So, I tried to execute the step 3 and I have an error. I didn t found a file with pattern "SxS.<datetime>.p<process-id>.txt" :

chavalit-jintamalit

Have you verify version of Eikon Desktop ?

Have you try checking the port Eikon Desktop is listening ?

Then try to access to the http://localhost:9000/ping?all (default is port 9000)

And see if you get the same information as in the article.

Abou

Hello,

Eikon version : 4.0.49
It seems the port listening is 8043 because http://localhost:8043/ping?all returns a web page but not http://localhost:9000/ping?all.

chavalit-jintamalit

Please share the information return on the http://localhost:8043/ping?all

Thanks.

Abou

Hello,

The web page returned is :

screeneikon3.png

Gurpreet

Hello @Abou, Looks like you have successfully configured the Eikon for port 8043. Can you attach your Eikon log here.

What is the output when you import eikon module in python, and set an app key:

import eikon as ek<br>ek.set_app_key('***YOUR APP KEY HERE')<br><br>

Abou

Hi Gurpreet,

As Chavalit says, I reinstalled Eikon Desktop. Just After installation, .portUse file contains 9000. In this setup, web page http://localhost:9000/ping?all is down and ek.set_app_key generate an error.

When I setup .portUse on 8043, web page http://localhost:8043/ping?all is up but displays an error. (see my screenshot above). In this config ek.set_app_key didn't generate error but any get_data function returns error. (see above)

I attach a folder with log on the 2 config. (Just after re install and just after 8043 setuping.)

Many thanks for your help.

Abou

logjustafterreinstall.zip

Abou

logjustaftersetport804301.zip

Abou

logjustaftersetport804302.zip

chavalit-jintamalit

Hi @Abou

What is Eikon variant you are using ?

Do you know if you should have access to APIPROXY feature or not ?

I cannot find <xxxxx.xxxxx.xxx@gmail.com> in the Eikon User Database.

If you can reach out to Refinitiv Helpdesk at https://my.refinitiv.com/ , they will be able to verify your Eikon account permission/profile.

Note that forcing .portInUse to another number which Eikon is listening will not work.

Since Eikon Desktop contains a lot of services and in your case the APIPROXY does not start up with Eikon. We have to identify why it does not. It could be from Eikon Desktop installation problem, it could be from your Eikon account permission, etc...

chavalit-jintamalit

Hi @Abou

Please see Alex's answer in this post.

Your Eikon variant does not support APIPROXY service.

ivan.cherkasov

How do you verify that Eikon variant does not support the APIPROXY? I have the same issues as the author of this tread. I reinstall eikon using direct link provided by Eikon helpdesk, file name is Eikon_4.0_DirectInstall_4.0.49072.zip . I don't see neither proxy running on port 9000, nor SxS* files in the log directory.

EXPLORE OUR SITES