get_data doesn't return prices

abdessamad.outerqiss
abdessamad.outerqiss Newcomer
in Eikon Data APIs

Hi,

I'm using get_data to get settlements prices:

df1, err1 = ek.get_data(['List of symbols'],  ['TR.SettlementPrice.date', 'TR.SettlementPrice.value'])

As of yesterday, the function doesn't return prices most of the time (works in rare random cases),

As per logs, I see it's stuck at API function _check_ticket_async:

INFO:pyeikon:Response : 500 - <!DOCTYPE html>
<html lang="en">
<head>
<meta charset="utf-8">
<title>Error</title>
</head>
<body>
<pre>Internal Server Error</pre>
</body>
</html>

INFO:pyeikon:Port 9000 was retrieved from .portInUse file
INFO:pyeikon:Try to handshake on url http://localhost:9000/api/handshake...
INFO:pyeikon:Response : 404 - <!DOCTYPE html>
<html lang="en">
<head>
<meta charset="utf-8">
<title>Error</title>
</head>
<body>
<pre>Not Found</pre>
</body>
</html>

INFO:pyeikon:Set Proxy port number to 9000
INFO:pyeikon:Port 9000 on local proxy was detected
1.0.1
INFO:pyeikon:Receive ticket from responses, wait for 15.0 seconds
INFO:pyeikon:Receive ticket from responses, wait for 15.0 seconds
--- 40.390366554260254 seconds ---
  Instrument  Date  Settlement Price
0      SXKZ9   NaN               NaN

Also, the number of times below message is repeated is random

INFO:pyeikon:Receive ticket from responses, wait for 15.0 seconds

Another try, I got:

INFO:pyeikon:Receive ticket from responses, wait for 15.0 seconds
INFO:pyeikon:Receive ticket from responses, wait for 15.0 seconds
INFO:pyeikon:Receive ticket from responses, wait for 15.0 seconds
INFO:pyeikon:Receive ticket from responses, wait for 15.0 seconds
INFO:pyeikon:Receive ticket from responses, wait for 15.0 seconds
INFO:pyeikon:Receive ticket from responses, wait for 15.0 seconds
INFO:pyeikon:Receive ticket from responses, wait for 15.0 seconds
INFO:pyeikon:Receive ticket from responses, wait for 15.0 seconds
INFO:pyeikon:Receive ticket from responses, wait for 15.0 seconds
--- 150.25812125205994 seconds ---
  Instrument  Date                          Settlement Price
0      SXKZ9   NaN  [Handler_BackEndFailure] Request Timeout


Thanks!

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Best Answer

  • nick.zincone
    nick.zincone admin
    Answer ✓

    Hi @abdessamad.outerqiss,

    You will need to raise this issue with the Refinitiv Helpdesk to help troubleshoot why your connection seems to be going down. The Refinitiv Helpdesk can reached by either calling the Helpdesk number in your country or by using Contact Us capability in your Eikon application.

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