Eikon error: "A Javascript error occurred in the main process"

aquilesjlp300

This type has been occurring in the past weeks. What could be the reason?

Does this has to do with an automatic restart needed by the application to run properly?

The uncaught exception also said:
Error: ERR_TIMED_OUT

Jirapongse

@aquilesjlp300

If the problem happens again, I think that you should directly contact the Eikon support team via MyRefinitiv to investigate the issue. They may need to analyze the Eikon log files to verify the problem.

chavalit-jintamalit

Hi @aquilesjlp300

What API you are using? Is it Eikon Data API(Python)?

Can you show your API call which reproduces the issue?

For example:

df,e = ek.get_data('IBM.N','BID')
df

Thanks.

aquilesjlp300

https://community.developers.refinitiv.com/discussion/comment/55962#Comment_55962

Yes is Eikon Data API (Python).

I didn't run any commands this time, but I left the app running on my machine and then that error appeared. After that window popped up, I couldn't make any requests. I had to close it down, re-enter my credentials to start Eikon again and then the requests began to run smoothly as always.

aquilesjlp300

https://community.developers.refinitiv.com/discussion/comment/57068#Comment_57068

Got it! Will do so next time it happens. Thanks for your valuable suggestion!