ERT in Cloud on disconnection

Lei.Wu
Lei.Wu LSEG
in Elektron

Hi,

I have an ERT in Cloud client who has asked for the cloud solution, if there is a disconnection, how can they back fill the data that is missed?


Thanks,

Leo

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Best Answer

  • pimchaya.wongrukun01
    pimchaya.wongrukun01 LSEG
    Answer ✓

    Hello @Lei.Wu

    As far as I know, there is no way to request past data which is published due to disconnection from the client side because ERT in Cloud provides real-time data.

    The client should reach out to ERT in Cloud support team who can give the solution if any by submitting the query via Product Support | MyRefinitiv and select Product to be Elektron Real Time in Cloud .

    Hope this help.

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