500 Internal Server Error

laurens
laurens Explorer
in Eikon Data APIs

Hello,


for over a week I am experiencing 500 internal error messages for larger queries.
This is only valid for timeseries requests for all other requests this issue does not occur.
It is not a solution to split up the query in smaller queries as this is part of a much larger sequence of queries.


kind regards,


Laurens


 get_timeseries( rics = ["III.L","MMM","MAERSKb.CO","ATM.NZ","A2.MI","2018.HK","AAK.ST","AALB.AS","ABBN.S","ABBV.K","ABMD.O","ABNd.AS","ANA.MC","ACCP.PA","ACKB.BR","ACS.MC","3279.T","ADDTb.ST","ADEN.S","ADEV.OL","ADSGn.DE","ADML.L","ADBE.O","ADP.PA","3269.T","AMD.O","ADYEN.AS","AOO.BR","AEGN.AS","AENA.MC","AES","AFL","APT.AX","5201.T","AGES.BR","AGL.AX","AGNC.O","AD.AS","1299.HK","4206.T","AIRP.PA","AIR.PA","AKERBP.OL","9926.HK","AKZO.AS","ALB","ALCC.S","ARE","ALFA.ST","ALGN.O","ATDb.TO","Y","ALLE.K","LNT.O","ALVG.DE","ALLN.S","ALLY.K","ALNY.O","GOOG.O","6770.T","ALQ.AX","ALSO.PA","AOXG.DE","LTEN.PA","ATCA.AS","ALU.AX","AMA.MC","AMBUb.CO","AMCR.K","AIG","AMT","AWK","AMP.AX","AMPF.MI","ALD.AX","AMS.S","AMUN.PA","9202.T","ANDR.VI","AAL.L","ABI.BR","6754.T","ANTM.K","ANTO.L","AON","8304.T","APX.AX","ARMK.K","MT.AS","ARGX.BR","ANET.K","AKE.PA","AT1.DE","AJG","2502.T","7747.T","ASHM.L","AHT.L","ASMI.AS","0522.HK","ASML.AS","AZPN.O","ASRNL.AS","ASSAb.ST","GASI.MI","ABF.L","AGRP.L","AZN.L","ASX.AX","T","ATL.MI","ALX.AX","ATCOa.ST","TEAM.O","ATO","ATOS.PA","AZJ.AX","AST.AX","APA.AX","AUTOA.L","AVTR.K","AVST.L","AVV.L","AV.L","AXAF.PA","AXFO.ST","6845.T","ABT","ACN","8572.T","ATVI.O","AAP","6857.T","8267.T","A","AEM.TO","APD","4088.T","7259.T","2802.T","AKAM.O","ALXN.O","2784.T","ALL","MO","AWC.AX","6113.T","AMZN.O","DOX.O","AEE","AEP","AXP","AMP","ABC","AME","AMGN.O","APH","ADI.O","NLY","ANN.AX","ANSS.O","AAPL.O","AMAT.O","APTV.K","ACGL.O","ADM","ALL.AX","3407.T","AEMN.SI","7936.T","4503.T","AIA.NZ","ANZ.AX","AZO","ADSK.O","ADP.O","AVB","AVY","BMEB.L","BAES.L","BKR","BAKKA.OL","BALN.S","BAMI.MI","7832.T","BIRG.I","BKT.MC","BCVN.S","BARC.L","BDEV.L","BARN.S","BASFn.DE","BHC","BAWG.VI","BAYGn.DE","BCE.TO","BBVA.MC","SABE.MC","SAN.MC","BESI.AS","BPT.AX","BEZG.L","BC8G.DE","BEIG.DE","6160.HK","BEAN.S","BWY.L","BKGH.L","BHP.AX","BHPB.L","BILL.ST","TECH.O","BIO","BIIB.O","BMRN.O","BIOX.PA","BKI","BMWG.DE","BNPP.PA","BOL.ST","BOLL.PA","BKNG.O","BAH","BOUY.PA","BP.L","BNRGn.DE","BFAM.K","BATS.L","BLND.L","BVIC.L","AVGO.O","BR","BAMa.TO","BRO","BT.L","1876.HK","BNZL.L","BRBY.L","BVI.PA","BURL.K","BLL","BAC","0023.HK","8369.T","BMO.TO","BK","BNS.TO","BOQ.AX","ABX.TO","BAX","BDX","BEN.AX","9783.T","BRKb","BBY","BLK","BSL.AX","BA","BLD.AX","BWA","BXP","BSX","BXB.AX","5108.T","BMY","6448.T","BFb","CHRW.O","CABO.K","CDNS.O","CABK.MC","2229.T","CPT","COKG.DE","CAPP.PA","9697.T","CMLT.SI","AFXG.DE","CARLb.CO","CCL.L","CARR.PA","CAR.AX","CAST.ST","CTLT.K","CBRE.K","CDR.WA","CDW.O","CLNX.MC","CMBN.S","CEY.L","CNC","CNA.L","CTL","CF","GIBa.TO","CHTR.O","CHC.AX","CRL","CNU.NZ","CHRH.CO","DIOR.PA","CB","CFR.S","CIEN.K","CI","CFG","1113.HK","0001.HK","1038.HK","CLN.S","CWY.AX","CBRO.L","0002.HK","CME.O","CMS","CNHI.MI","CNPP.PA","CCH.L","COFB.BR","CGNX.O","COLOb.CO","CBKG.DE","CPG.L","CXO","STZ","CSU.TO","CONG.DE","CTEC.L","COO","CPRT.O","CTVA.K","3349.T","CSGP.O","COUP.O","1COV.DE","CVO.PA","CWK.L","CAGR.PA","CSGN.S","CRH.I","CRDA.L","CSL.AX","CSX.O","EVDG.DE","CVS","4751.T","CPB","CM.TO","CNR.TO","CNQ.TO","CP.TO","7751.T","CACT.SI","CATL.SI","COF","KMX","CAH","CARR.K","6952.T","CAT","CE","CNP","9022.T","CERN.O","SCHW.K","CHKP.O","CVX","8331.T","CMG","9502.T","4519.T","9504.T","CHD","CINF.O","CTAS.O","CSCO.O","C","CTXS.O","CTDM.SI","CLX","CCL.AX","2579.T","KO","CCEP.K","COH.AX","CTSH.O","COL.AX","CL","CMCSA.O","CMDG.SI","CBA.AX","CPU.AX","1721.T","CAG","7186.T","COP","ED","CEN.NZ","GLW","COST.O","8253.T","CCI","CCK","CWN.AX","CMI","DHI","4202.T","6383.T","7458.T","DAIGn.DE","8984.T","8976.T","DANO.PA","DANSKE.CO","AVMD.PA","DAST.PA","DDOG.O","CPRI.MI","DBSM.SI","DCC.L","DPH.L","DHER.DE","DELL.K","DEMANT.CO","XRAY.O","DLN.L","DBKGn.DE","DB1Gn.DE","DPWGn.DE","DTEGn.DE","DWNG.DE","DXCM.O","DXS.AX","DGE.L","DLGS.DE","FANG.O","DIAS.MI","4631.T","DPLM.L","DLGD.L","DISH.O","DNB.OL","DOCU.O","DG","DOL.TO","DOMETIC.ST","DMP.AX","DPZ","DOW","DKNG.O","SMDS.L","DSV.CO","DTE","DRE","DD","DVA","7912.T","8750.T","4568.T","6367.T","1878.T","1925.T","8601.T","DHR","DRI","DE","DAL","4061.T","6902.T","4324.T","DLR","6146.T","DFS","DLTR.O","D","DOV","5714.T","DOW.AX","DUK","ETFC.O","EONGn.DE","EZJ.L","ETN","EDEN.PA","EDF.PA","EDP.LS","FOUG.PA","ECM.L","ELUXb.ST","EKTAb.ST","ELI.BR","ELISA.HE","ELIS.PA","EMA.TO","EMSN.S","ENAG.MC","ELE.MC","ENEI.MI","5020.T","ENGIE.PA","ENI.MI","ENTRA.OL","EOG","EPAM.K","EPIRa.ST","EQTAB.ST","EQNR.OL","EQH","ELS","ERICb.ST","ERST.VI","1821.HK","WTRG.K","ESS","ESLX.PA","COLR.BR","ETSY.O","EURA.PA","EUFI.PA","ENX.PA","EVRG.K","EVOG.ST","EVN.AX","EVKn.DE","EVTG.DE","EVRE.L","EXAS.O","EXOR.MI","EXPN.L","EXR","9020.T","EMN","6361.T","ECL","EIX","EW","4523.T","9513.T","EA.O","LLY","EMR","ENB.TO","ETR","EFX","EQIX.O","EQR","ESSITYb.ST","EL","RE","ES","EXC.O","EXPE.O","EXPD.O","XOM","2206.T","FFIV.O","FABG.ST","FB.O","FDS","FICO.K","8028.T","4921.T","BALDb.ST","EPED.PA","FERG.L","RACE.MI","FER.MC","FCHA.MI","FBK.MI","FRC","FPH.NZ","FLT","FHZN.S","FLTRE.I","FMC","FNF","FTNT.O","FORTUM.HE","FBHS.K","0656.HK","FOXA.O","FNV.TO","FRAG.DE","FRAE.SI","FNTGn.DE","FMEG.DE","FREG.DE","FPEG_p.DE","6504.T","4676.T","4901.T","FFH.TO","6954.T","9983.T","FAST.O","FDX","FIS","FITB.O","FE","FISV.O"]
    , interval= "daily"
    , interval= "tradingdays"
    , fields = ["TIMESTAMP","VOLUME","HIGH","LOW","OPEN","CLOSE"]
    , start_date =  "2020-07-21T01:00:00"
    , end_date =  "2020-07-28T01:00:00"
    , normalize = False
    )
2020-07-28 10:10:54,165 P[83860] [MainThread 85852] Backend error. 500 Internal Server Error
api request failed, automatically retrying time 1/2
2020-07-28 10:10:59,664 P[83860] [MainThread 85852] Backend error. 500 Internal Server Error
api request failed, automatically retrying time 2/2
2020-07-28 10:11:05
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Best Answer

  • chavalit-jintamalit
    chavalit-jintamalit admin
    Answer ✓

    Hi @laurens

    The ek.get_timeseries can handle at most 300 identifiers.

    So you have to split the RIC list.

    In your API call, you passed in 600 instruments so you ran into the error.

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