Error text Error - exceeded initialization timeout (5 s):

jullian.gerhart1

Hello, I am consistently receiving this error when attempting to run example 450:

./gradlew runconsumer450 -PcommandLineArgs="-username <REDACTED> -password <REDACTED> -clientId <REDACTED> -keyfile /Uss/julliangerhart/Documents/Refinitiv/Elektron_RTS/ElektronAPI/Elektron-SDK-1.5.0.L1.java/setup/Elektron-SDK-1.5.0.L1.java.rrg/Java/jullian_keystore.jks -keypasswd <REDACTED>:

Test
Services :
Service :
Provider : aws
Transport : tcp
Endpoint : apac-1.pricing.streaming.edp.thomsonreuters.com
Port : 14002
Data Format : rwf
Location : ap-southeast-1a
Service :
Provider : aws
Transport : tcp
Endpoint : apac-3.pricing.streaming.edp.thomsonreuters.com
Port : 14002
Data Format : rwf
Location : ap-southeast-1a ap-southeast-1b
Service :
Provider : aws
Transport : tcp
Endpoint : apac-2.pricing.streaming.edp.thomsonreuters.com
Port : 14002
Data Format : rwf
Location : ap-southeast-1b
Service :
Provider : aws
Transport : tcp
Endpoint : emea-1.pricing.streaming.edp.thomsonreuters.com
Port : 14002
Data Format : rwf
Location : eu-west-1a

Jul 28, 2020 5:29:33 PM com.thomsonreuters.ema.access.ChannelCallbackClient reactorChannelEventCallback
WARNING: loggerMsg
ClientName: ChannelCallbackClient
Severity: Warning
Text: Received ChannelDownReconnecting event on channel Channel_1
RsslReactor @343570b7
RsslChannel @157853da
Error Id 0
Internal sysError 0
Error Location Reactor.processWorkerEvent
Error text Error - exceeded initialization timeout (5 s)
loggerMsgEnd

Jul 28, 2020 5:30:18 PM com.thomsonreuters.ema.access.OmmBaseImpl handleLoginReqTimeout
SEVERE: loggerMsg
ClientName: Consumer_1_1
Severity: Error
Text: login failed (timed out after waiting 45000 milliseconds) for amer-3.pricing.streaming.edp.thomsonreuters.com:14002)
loggerMsgEnd

But I can telnet in:

telnet amer-3.pricing.streaming.edp.thomsonreuters.com 14002
Trying 18.210.231.169...
Connected to a205069-std-main-prd-14e9f89ad3a31871.elb.us-east-1.amazonaws.com.

Please let me know if there is anyhting I can do to fix this

nick.zincone

Hi @jullian.gerhart1,

I tried a number of tests to see if I can observe the same behavior as you - but could not. You may want to confirm with your Refinitiv Sales Account manager or confirm with the Refinitiv Helpdesk that your ID is entitled for streaming services.

As another test, try specifying the -location parameter on the request, i.e.

-location eu-west

for example. This will force you to connect to a different streaming endpoint. If you continually get denied, it may be due to permissions for streaming content.