Help - Error code 503 | Server Error: API Proxy is not available

trodriguez

Hi how are you!

Im having an issue when i try to launch my appi into jupyter,

EikonError                                Traceback (most recent call last)
<ipython-input-5-1573465a72f8> in <module>
      3                           start_date = "2017-03-01",
      4                           end_date = "2020-06-12",
----> 5                           interval="daily")

~\Anaconda3\lib\site-packages\eikon\time_series.py in get_timeseries(rics, fields, start_date, end_date, interval, count, calendar, corax, normalize, raw_output, debug)
    176                 raise ValueError(error_msg)
    177 --> 178     ts_result = eikon.json_requests.send_json_request(TimeSeries_UDF_endpoint, payload, debug=debug)
    179     180     # Catch all errors to raise a warning

~\Anaconda3\lib\site-packages\eikon\json_requests.py in send_json_request(entity, payload, debug)
    128                 return result
    129             else:
--> 130                 _raise_for_status(response)
    131     132         except requests_async.exceptions.ConnectionError as connectionError:

~\Anaconda3\lib\site-packages\eikon\json_requests.py in _raise_for_status(response)
    251     if error_msg:
    252         logger.error('Error code {} | {}'.format(response.status_code, error_msg))
--> 253         raise EikonError(response.status_code, error_msg)

EikonError: Error code 503 | Server Error: API Proxy is not available

actually i dont know hoy to solve it!

could you please help me?

chavalit-jintamalit

Hi @trodriguez

Please try to restart your machine, clear Eikon Cache and try again.